E-rostering Administrator

1 month ago

Cambridge, United Kingdom Cambridge University Hospitals Full time

**Main area**
- Corporate - Administrator**Grade**
- Band 4**Contract**
- Permanent**Hours**
- Part time - 22.5 hours per week (WFH/Onsite Requirements at Times)**Job ref**
- 180-F-245045**Employer**
- Cambridge University Hospitals NHS Foundation Trust**Employer type**
- NHS**Site**
- Addenbrookes Hospital-Division Corporate**Town**
- Cambridge**Salary**
- £25,147 - £27,596 p.a. pro rata**Salary period**
- Yearly**Closing**
- 08/02/2024 23:59**Interview date**
- 15/02/2024Job overview

To provide a comprehensive administrator and customer service experience for the E-Rostering Team. This role will include different admin tasks, project work or assistance. To ensure when working on the e-roster system, records are changed or update accurately and according to the staff rostering policy. To effectively work independently and with the rest of the rostering team to ensure systems are updated and workloads are completed.

Main duties of the job

Working collaboratively with our local e-rostering stakeholders and if required liaise with RLDatix (Optima Healthroster) on projects or updates on the system.

Prioritise, plan and organise own tasks and workload.

Establish and maintain effective communication channels with all relevant parties.

Be able to work alongside a team and independently when required.

Be the first point of contact on the service desk, dealing with different customer queries or questions.

Being able to work with tight deadlines and other teams across the trust on roster based queries or projects.

Confidently escalate tasks or queries to peers or other team members.

Being able to use problem solving skills upon queries or tasks that require attention.

Working for our organisation

**Our Trust**

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 11000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

Detailed job description and main responsibilities

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

This vacancy will close at midnight on the 8th February 2024.

Interviews are due to be held on the 15th February 2024.

**Benefits to you**

We offer development opportunities and a wide range of benefits including on-site leisure facilities, shopping concourse, day nurseries and access to a great transport system with easy access to airports and rail travel.

Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.

Person specification

**Qualifications**:
Essential criteria
- NVQ level 4 or NVQ Level 3 plus experience in Customer Service or Business Administration.Experience

Essential criteria

Experience in a customer focused role.

Experience of prioritising, planning and organising own tasks and workload to meet tight deadlines.

Experience in using Microsoft Packages.

Experience of routine office procedures.

Experience of internal and external communications.
- Using data to inform decision making.Desirable criteria

Previous experience of working in a health/NHS environment.

Experience of researching best practice.

Experience of administration.

Experience of introducing new systems into the workplace or improving existing systems.

Experience of maintaining and developing Website/Intranet.
- Experience of using or updating e-roster system.Knowledge

Essential criteria

Knowledge of confidentiality and data protection.
- Intermediate knowledge and experience of using IT systems and software programmes such as Outlook, Word, Excel, PowerPoint and Access.Desirable criteria

Knowledge of the NHS.

Understanding of contract hours (full time and part time).
- Knowledge of annual leave and bank holiday entitlements.**Skills**:
Essential criteria

The ability to communicate and interact with all levels of staff in a confident manner.

Ability to work independently and autonomously and respond confidently to a wide-range of queries.

Ability to work to deadlines and pay attention to detail.

Ability to manage workload and meet tight deadlines.

Ability to review own working practice and identify and implement improvement.

Excellent customer care skills.

Confiden

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