Shack Assistant

Posted:
29 August 2023

Closing date:
29 October 2023

Job-type:
Part Time

**Here at Loaf we make insanely comfy sofas, beds and other laid-back wares that help people lead happier, more relaxed lives. We're looking for a customer focused Shack Assistant to join us in Solihull. You'll be helping our Shack team to wow our customers and make them go "Cor"**:
**Key Responsibilities**:
**Sales**:

- Welcome every customer and engage them in conversation
- Ensure tiptop product knowledge and understanding of our brand at all times
- Consistently provide helpful and informed service with confidence and clarity
- Help customers with their selections and provide honest opinions and styling advice when required
- Process cash and card transactions
- Process orders on our systems, providing delivery, 'will it fit' and lead time advice
- Recommending "up-sell" products
- Live the Cor Values and follow all the Loaf sales guidelines

**Shack**:

- Maintaining the Loaf brand in the Shack to the highest standard by following the Shack Retail Guidelines
- Ensure your Shack looks great with the care you would give your own home
- Help rotate stock to keep the showroom fresh and exciting
- Undertake replenishment and stock management in an efficient and timely manner
- Carry out housekeeping tasks in line with Loaf's standards both on and off the shop floor
- Help to maintain a safe and healthy work environment
- Let your manager know when any showroom or product maintenance is needed

**General**:

- To have a passion for the Loaf brand and product
- Ensure all feedback from customers is passed on in a constructive manner

**Skills and Attributes**:
**Essential**:

- Proven previous experience within customer facing roles
- Strong interpersonal skills with excellent communication and listening skills
- Demonstrable passion for the Loaf brand
- The ability to work independently and show initiative
- The ability to take responsibility and be accountable for your actions
- Excellent attention to detail
- Confidence and common sense
- A great team player with the ability to promote and help build a positive work environment
- Flexibility and availability to work weekends and peak periods

**Desirable**:

- Previous sales experience, including working towards commercially set targets
- The ability to identify areas for improvement from varying sources and convey these effectively and positively to the team

In return you can expect a forward-thinking, friendly bunch committed to building a fabulous company with brilliant people.

At Loaf, we're working really hard to be inclusive. No matter what identity or background, we want everyone to feel welcome in a place where we can all be ourselves.

We'd love you to join us on our journey.