Client Support
2 months ago
Imperial Personnel are recruiting for Client Support to join our client in Worksop on a Full-Time and Temp-to-perm basis.
**Hours and Pay**:
Monday - Friday (08:30 - 17:00)
£23,000 per annum
**Responsibilities**:
- To maintain a strong relationship between the client and their customers.
- Open and maintain customer account with all the desired account information.
- To provide detailed information about the products and services offered by our client to customers.
- Any support with customer complaints and come to adequate solutions to these problems alongside the Client Relationship Manager.
- Handle and manage surveys.
- To maintain and keep any records of customers, following up with them on a timely basis to provide a greater customer experience.
- Maintenance of Master Data together with the document file.
- Management of compliance related tasks whilst working alongside the QA Co-ordinator when required.
**Requirements**:
- Proficiency in using remote support tools and help desk software such as HubSpot, Salesforce and Zoho.
- Ability to work under pressure and to prioritise tasks and a quick-decision maker.
- Ability to work in a team and to multitask.
- Excellent time management and organisational skills with the ability to multitask.
- Proficient in Microsoft Office.
Any customs backgrounds / logistics would be preferred but not required.
**TO APPLY, SEND YOUR CV OR CALL CRAIG ON 01623 575800.**
**This position is being advertised on behalf of Imperial Personnel Ltd who are an Employment Business.**
**Job Types**: Full-time, Temp to perm
**Salary**: From £23,000.00 per year
Schedule:
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Worksop, Nottinghamshire: reliably commute or plan to relocate before starting work (required)
Work Location: In person
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