Heathrow Support Team Partner

4 months ago

Heathrow, United Kingdom British Airways Full time

A career without limits
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As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.

This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.

We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

**The role**:

- Heathrow Support Team Parter _
- Are you passionate about colleague engagement and making a real difference in our new colleagues onboarding experience and work on initiatives to attract and retain our emerging talent. Do you thrive in an exciting, rewarding environment where you can positively impact and contribute towards creating a Better BA._
- _

**What you’ll do**:
Inspiring and coaching our Heathrow colleagues, managing new entrants through their probation period and using colleague insights to deliver improvements in engagement, wellbeing, performance, and development, ensuring both new and longer-serving colleagues are equipped to perform to their best, as part of a better Heathrow.

**What you’ll bring to British Airways**:

- _Clear communication and empathetic listening_
- _Personable approach, fostering team comfort_
- _Strong mentoring and data-driven decision-making_
- _Balancing daily management with strategic focus_
- _Adaptability in dynamic, remote environments_
- _Flexibility in management style to meet team needs_
- _Innovative thinking for continuous improvement_
- _Effective planning, organization, and tech-savviness_
- _Resilience under pressure, ensuring policy compliance
- A high degree of resilience copes well with pressure_

**Your experience**:

- _Experience of working in a 24/7 operational _environment desirable_
- _People Management and leadership experience_
- _Experience of managing large teams desirable_
- _Understanding of people policy and processes _desirable_
- _Experience of delivering improvements in colleague _engagement, well-being, performance or development_
- _Degree or qualifications with relevance to the role _desirable but not essential_
- _Able to hold an air side pass_

**What we offer**:
We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.

From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.

At British airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don’t expect our people to either.

**Inclusion & Diversity**

We recognise that all our colleagues are uniquely different and bring their own originality, creativity, and identity to work. We encourage people from all backgrounds to be part of our journey to become a Better BA.

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