Visitor Services Assistant

2 weeks ago


Sunderland, United Kingdom University of Sunderland Full time

**Visitor Services Assistant**:
**National Glass Centre - Visitor Services**:
**Location**:

- Sunderland Campus**Salary**:

- £23,987 to £25,700 per annum pro rata - £9,724 to £10,418**Hours per Week**:

- 15**Closing Date**:

- Tuesday 05 March 2024**Interview Date**:

- Wednesday 13 March 2024**Reference**:

- 0069-24**About the University of Sunderland**

The University of Sunderland offers life-changing opportunities for 27,500 students across its campuses in Sunderland, London, Hong Kong, and through global partnerships with learning institutions in 19 countries. We're proud to be a top 50 UK university (Guardian University Guide 2024), with top-quality facilities, inclusive culture, and our vibrant, ever-changing city.

National Glass Centre at The University of Sunderland is dedicated to continuing the legacy of glass making, supporting, and nurturing new glassmaking talent and fostering an enthusiasm and understanding of the material through a rich and varied exhibitions and learning and participation programme.

National Glass Centre welcomes around 160,000 visitors per year and aims to inspire the people of Sunderland through contemporary glass as well as enrich the cultural landscape of our city. We deliver an extensive family and adult workshop programme with lots to do for all ages, such as glass painting, glass sandcasting, glass fusing, glass blowing and ceramic crafts. Visitors can pick up a souvenir or stunning example of glass art in our gift shop.

**About the role**

National Glass Centre is looking to appoint a weekend Visitor Services Assistant. The position is a 12-month fixed term maternity cover contract to work 2 days a week, Saturdays, and Sundays 9am-5pm.

As Visitor Services Assistant, you will work as part of our front facing Visitor Services team and deliver a professional customer focused service to all National Glass Centre visitors, customers and guests as well as promote the full offer of services/events and products available at National Glass Centre. The role includes admin tasks which includes working with CRM booking systems to take bookings for workshops, rooms, and group bookings. Excellent planning, organising, problem solving, and initiative are important skills within the role.

**What we can offer you**

Our university is not just a place of academic excellence, but also a community that embraces inclusivity and support. We value our staff and offer a rewarding package that goes beyond just salary. At the University of Sunderland, we prioritise not only your professional growth but also your happiness and well-being.
- Enjoy a generous annual leave entitlement of 31 days, along with an additional 5 closure days over the Christmas break and 8 Bank Holidays.
- Enrolment into our workplace pension scheme, ensuring your financial security for the future.
- Access to our “My Lifestyle Benefits Platform”, where you can enjoy online discounts at hundreds of retailers every day. Plus, take advantage of exclusive schemes that allow you to purchase a new car, bike, or technology at a discounted rate.
- Your health and well-being are important to us. That's why we provide access to discounted private medical insurance, health cash plans, and guidance on financial well-being.
- For those with young children, our on-site nursery offers exceptional care and education for children from birth to school age, operating throughout the year.
- Maintaining an active lifestyle is made easy with discounted membership for CitySpace Fitness, our state-of-the-art facility for sports and social activities.

**Equality, diversity & inclusion**

We strongly believe that an inclusive university, where a diverse range of individuals feel valued and have equal opportunity to get into work and reach their potential, is good for our staff, students, university, and society.

Our work on equality, diversity and inclusivity has never been more important. We believe inclusivity is an essential value at the heart of what we do, and we want all our staff to be part of that journey with us.

Our recent staff survey conducted in 2023 showed that **97%** of our staff believed that we were committed to achieving an inclusive university.

**Interviews/assessments are likely to take place on 13**th** March 2024.**

**For any informal enquiries please contact**:



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