Billing Specialist

**Vacancy Name**
- Billing Specialist

**Vacancy No**
- VN425

**Employment Type**
- Full-Time

**Location**
- Harrogate

**Type of Vacancy**
- Permanent

**Job Description (external use)**

**Aim of the role**:
The primary aim of this role is to assist with the day-to-day operations of the Billing and Cancellations team, to ensure accurate invoicing is generated for Customers.
- **Key responsibilities**:
Duties will include, but are not restricted to the following:
- Review Customer contracts in order to understand any bespoke invoicing requirements that may be required.
- Manage the configuration and set-up of Customer contracts on Microsoft Dynamics D365 F&O system, including Customer PO’s, Site or Depot codes, creation of invoice centres.
- Generate invoicing for one off set-up and installation charges.
- Identify where the mapping of old to new services is required for Customer upgrades or change orders.
- Action contract extensions when there is a change in unit sell price or extended minimum term.
- Raise ad hoc manual invoice and credits where required.
- Assist with the monthly billing run activities, such as receiving Customer usage matrixes and uploading these into D365 F&O to accompany the monthly recurring charges.
- Reconcile data pre-billing run, to ensure the monthly invoicing is accurate, identify any errors and correct where required.
- Process customer cancellations in D365 F&O to ensure the billing terminates, in line with the contracted minimum term. Raise any early termination charges if required.

**Additional tasks**
- Framework reporting of values invoices for public sector customers.
- Ad hoc customer account reconciliation.

**Person specification**

The role would suit an individual who is either interested in or is already working towards their AAT or similar qualification in future, however this is not essential.
- Other skills, attributes and experience relevant for the role include:

- Confident in using and manipulating data in MS Excel
- Demonstrate strong attention to detail.
- Analytically minded.
- Ability to take responsibility and ownership of tasks, whilst also working as part of a team.
- Highly motivated with a proactive approach
- Excellent communication skills to deal with both internal stakeholders and external Customers.
- Ability to identify and question inaccuracies and escalate to management.

**Hours of work**
The company’s standard hours of work are 9.00 until 5.30pm, Monday to Thursday, with one hour for lunch, and 3:30pm on a Friday. However due to the nature of this role there will be the need for flexibility in relation to working hours from time to time.