Hosted Account Lead

3 weeks ago

Epsom, United Kingdom Penta Consulting Limited Full time

**ABOUT PENTA CONSULTING LTD**

We are looking to hire an Hosted Account Lead to join our team.

You will be an integral part of a global team with a key objective of ensuring a best-in-class experience to our hosted resources and clients.

You will partner with business support, sales, to deliver a first class customer experience who work in the world’s leading technology organisations who are continuing to deliver digital transformation to organisations across the world.

**JOB PURPOSE**:
To provide overall operational support to our hosted clients and their resources, which will include; direct liaison with key stakeholders within our hosted clients and lead on onboarding & off boarding resources, engaging with global payroll partners, workingwith operation leads to ensure 1st class customer service and ensuring all data is captured on our CRM (Mercury) system.

**KEY STAKEHOLDERS**
- External Clients
- Resources
- Contracts team
- Resource Delivery teams
- Sales & Account management teams
- Business support teams (Finance, HR, Operations)

**DUTIES AND RESPONSIBILITIES**:

- Overall management of all hosted resources ensuring all issues are resolved and where appliable liaise with the client to resolve issues, operation leads for resource support and or internally within Penta to drive swift resolution
- Administration Processing on our CRM system - Extension's/ Amendments/ New Placements
- Working with the commercial team for onboarding & working with our international compliance partners to support hosted resources where needed
- Overseeing Time sheets, Invoice, Expenses are received checked and processed in line with our client agreements
- Understanding and following the frame agreement guidelines we have committed to with the client
- PO tracking support with the client and internal finance teams
- When required track and or request updated documentation to support ISO certification
- Ensuring all data is tracked on our company CRM (Mercury) system
- Provide a suite of regular weekly & monthly tracking reports to your manager as directed
- Any other duties as directed by your manager

**EXPERIENCE / QUALIFICATIONS** (Essential and preferable):

- Relevant business to business operational experience (essential)
- Account Management experience (desirable)
- Educated to A Level (essential)

**PERSONAL QUALITIES**:

- Organised, pro-active and excellent attention to detail
- Good customer service skills
- Proactive, reliable, and enthusiastic
- Ability to work to tight deadlines
- Experience of using CRM databases
- Experience of undertaking complex enquiries
- Effective customer care skills
- Excellent communication skills
- Experience meeting deadlines while delivering a service

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