Business Support Team Leader

4 weeks ago

Birmingham, United Kingdom Birmingham Children’s Trust Full time

Birmingham Children’s Trust is going from strength to strength. We are the largest provider of family support and social care services for children, young people and families in the UK and Europe. Our goal is to become a centre of excellence in both social care and family support. By choosing to work for us, you will be part of a supportive, dynamic service contributing to our service improvement journey to ‘Outstanding’.

We have an exciting opportunity within our Business Support Service for two passionate and self-motivated Team Leaders to lead in two of our services - the Emergency Duty Team (EDT) and the other for the Children with Disabilities Team (CWD/SEND). As a Team Leader you will have a pivotal role in supporting the smooth and efficient delivery of all aspects of our services and work closely with others in the Business Support Services team.

The EDT team work out of hours, between 4.45pm to 1.30am and, as such, the Team Leader role will be required to lead and support these Business Support Staff during some of these working hours. These hours will be negotiable - with occasional later or weekend working as the service requires. A degree of flexibility will be required to ensure the smooth running of the team.

The working hours for the CWD/SEND Team Leader role are 8.45am to 5.15pm Mon-Thurs and 8.45 to 4.15pm on a Fri.

About the Team..

The primary role of the EDT and CWD/SEND teams are to provide essential support to frontline social work staff. The team work closely with practice staff to ensure data is up to date and that our care system Eclipse reflects accurate and timely information about Children and Families.

About You.

You will be a ‘can-do' person, who is passionate about high quality service delivery and performance. You will be able to work effectively within a dedicated team environment, be customer focused and able to deliver the role with a flexible forward-thinking and creative approach.

You will have a critical role in the effective day to day running of the Business Support Service for EDT & CWD/SEND, you will have the experience of change and stakeholder management; possess outstanding leadership and management skills, be well organised, creative and innovative in your thinking and approach. You will have the skills and confidence to set work and meet tight deadlines; be articulate and proactive.

You will be able to set clear expectations and be experienced at motivating and delegating to a team.

**What you can expect from us**:

- Being part of a positive, supportive, ‘can-do’ service and wider Trust
- We are a forward thinking, innovative organisation, proactive in delivering the most optimum services for our children, young people and wider local community
- Career development opportunities
- Opportunities to contribute to our service improvement journey
- A full leadership training package will be offered along with regular development discussions

**And some of the benefits of working for us, click **HERE** for more about our offer**
- Mental health / emotional support - 24/7 employee assistance programme
- Hybrid model of remote working with 2 days per week in the office to suit your work/life balance
- 30 days holiday on joining, plus bank holidays. This increases to 32 days after five years’ service, and then 34 days after ten years’ service
- Generous contributory pension scheme

Interview venue, dates and times to be confirmed.

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