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Team Leader

4 months ago

Birmingham, United Kingdom Victim Support Full time

We have an exciting opportunity for a Team Leader to join the West Midlands team, based in Birmingham, working 37.5 hours a week.

Do you want to make a difference every day? Are you a passionate leader?

Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability?

If yes, then we’d love to hear from you

**County/Borough**
- West Midlands

**Office location**
- Victim Support, Jericho foundation, 196-198 Edward Road, Balsall Heath, Birmingham, West Midlands, B12 9LX

**Full time/Part time**
- Full time

**Hours per week**
- 37.5

**Work schedule**
- Monday to Friday 8am - 4pm

**Basic Salary**
- £29,000. per annum

**Allowances**
- Travel expenses

**Contract type**
- Permanent

**DBS required?**
- Yes

**Police vetting required?**
- No

**Closing Date**
- 05/07/2023

**Ref No**
- 4979

**What we offer**:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday
- Pension with 5% employer contribution
- Enhanced sick pay allowances & maternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance, employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression

**About the role**:
The Team Leader will lead and develop our teams to meet our multi-crime service delivery across West Midlands. They will have Independent Victim Advocates directly reporting to them, and through supervision and case management reviews ensure best practice. They will further be responsible for developing multi-agency relationships in their area.

The main purpose of the role is to manage the delivery of structured support to victims of crime, which include victims of serious crime, persistently targeted victims, vulnerable and intimidated victims as per the MOJ Victims Code of Practice; to develop and enhance relationships with key statutory and non-statutory partner agencies in support of enhanced entitlement victims of crime.

The role is office based in Birmingham, with an expectation to travel across West Midlands.

To be successful in this role, you will have understanding and knowledge of the requirement for confidentiality and safe working practice and maintenance of files in accordance with the Data Protection Act and other legal requirements. You will have experience of delivering a service and working directly with clients or service users in a statutory, voluntary or community work setting. You will also have knowledge of the criminal justice system and the impact of Domestic Abuse.

You will be able to work without direct supervision, prioritising work and dealing with competing or conflicting demands/ needs and interests in an organised and methodical manner. You will be able to gather, analyse and use information and evidence from different sources, solve and resolve problems. In particular you will require strong database skills to be able to allocate and audit work in line with our Quality Framework Standards.

**About us**:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we’ll be happy to make reasonable adjustments to enable you to perform at your best.