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Supported Housing Officer

4 months ago

Bristol, United Kingdom Elim Housing Association Full time

We are currently looking for a Supported Housing Officer to join our team in Various locations across Bristol and South Gloucestershire.

**Salary**: £21,668 - £22,168 per annum (dependent on experience) (pro rata for part time roles)

**Roles**: 1 x 37 hours Priory Court, Bristol, 1 x 37 hours Phoenix Place, Bristol, 1 x 37 hours RSI and NSAP, 1 x 18.5 hours Ron Jones House, Bristol

All roles are Monday to Friday except Priory Court that is staffed 8.00am to 8.00pm 365 days a year.

Our Supported Housing Officers provide housing related support that focuses on preparing individuals to live and contribute out in the community. We have a number of vacancies across Bristol and South Gloucestershire. More information can be found on our website about each individual scheme and the residents we support.

**Supported Housing Officer Duties**:

- Assess the support needs and risks of residents in line with organisational support delivery and risk management procedures
- To work in partnership with external agencies to facilitate the effective delivery of services to clients that promotes growth and their development
- Effectively delivering personalised support services to all clients to help improve outcomes including financial resilience, welfare benefit and budgeting advice to ensure income is maximised for preparation of when moving on to independent living
- Keeping customers first and effectively delivering all aspects of housing management services such as rent and service charge monitoring and safeguarding.
- To use IT effectively to ensure the delivery of frontline services and effective reporting of KPI outcomes

**Supported Housing Officer Requirements**:

- Experience of delivering tailored support to people in a supported housing environment
- Experience of assessing the strengths, support needs and risk of vulnerable people and facilitate a co=produced programme of support
- Is open to change, embraces improvement and takes on board new ideas
- Empathy, an understanding of residents views and being able to encourage colleagues to do the same.
- Effective time management in a fast-paced environment and being able to prioritise your own workload. Take a proactive approach to targets and plans ahead.

**Supported Housing Officer Benefits**:

- 25 days annual holiday rising to 30 days.
- Paid day off for your birthday each year.
- Access to training and career development through Elim Skills Academy
- We will pay one professional membership, relevant to the job role, per person
- Company pension.
- Life Assurance.
- Annual bonus.
- Health cash plan, which includes discounts to a wide range of shops and services.
- Free onsite car parking

For full details of Elim’s benefits, values and culture please visit our website.

**About Us**:
Elim Housing Association is a provider of housing and support services in the West of England and Gloucestershire, our vision is ‘to meet housing need and deliver homes that change people’s lives’. Elim’s aim for its customers is to ensure that the housing and services Elim provide serve as a platform for growth, facilitating all our customers to achieve their aspirations. In this way, we make our homes truly life changing by ensuring that our service has a positive impact long after a person has left Elim accommodation.

Elim **CARES** Values were created in partnership with our customers, staff, Board and other stakeholders, and they represent our commitment to how we deliver our services and work together successfully:
C Customers First - Customers are at the heart of our services and decision
making.

A Aspirational and Accountable - We are ambitious for our customers, colleagues
and stakeholders. We work with integrity, learn from mistakes and do what we
say we will.

R Results - We work hard and deliver great results for our customers and for Elim.

E Everyone’s view matters - We listen to understand, improve and build our
services

S Supportive - We tackle challenges head on and inspire each other to achieve our
potential.

Our Supported Housing Officers provide housing related support that focuses on preparing individuals to live and contribute out in the community. We have a number of vacancies across Bristol and South Gloucestershire. More information can be found on our website about each individual scheme and the residents we support.

**Job Types**: Full-time, Permanent

**Salary**: £21,668.00-£22,168.00 per year

**Benefits**:

- Work from home

Work Location: One location

Reference ID: SHO/EH