Service User Engagement Worker

3 weeks ago

Camberwell, United Kingdom St Giles Trust Full time

**Job Summary**:
Are you a collaborative, organised and creative individual with a proven record of supporting Service User Engagement initiatives? Do you have sound experience of building strong relationships and working on both your own initiative and as part of a team to manage your workload, prioritise and meet deadlines, including when under pressure?

If so, join St Giles Trust as a Service User Engagement Worker where you will be responsible for the engagement of Integrated Offender Management (IOM) Service Users, delivering co-design engagement models with the service users to review the IOM services across London, as well as building strong relationships with IOM Practitioners and key stakeholders.

**About** **St Giles Trust**

An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.

**About this key role**

As our IOM Service User Engagement Worker, you will lead on the engagement of IOM service users using co design models in one-to-one and group settings to support the Service Users to share their experience of the service, allowing MOPAC and London Probation to embed servicer user feedback and input into their practice.

You will work alongside the team and service users to identify opportunities and develop service solutions, supporting an open and creative culture, plus involve IOM practitioners to amplify voices and explore challenges, exploring what is possible/realistic to achieve. We will also count on you to train and develop Experimental Advisers (people with lived experience of the criminal justice system) to design and facilitate co-design sessions, and to empower service users to attend steering group meetings to present their concepts.

Feeding into the understanding of systemic challenges IOM services across London face and promoting a holistic approach to addressing challenges are also vital aspects of the role.

**What we are looking for**

A relevant qualification or training relating to supporting those involved with the criminal justice system and/or service user engagement

Experience of supporting people with experience of the Criminal Justice System

A strong team player who knows how to work within a multi-disciplinary delivery team

The ability to engage, train and support service users both one-to-one and in groups

Knowledge of Safeguarding Processes and managing risk

Excellent interpersonal, relationship-building and communication skills, both verbal and written

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, season ticket loan and much more.

Closing date: 11pm, Monday 15th May 2023. Interviews: Wednesday, 24th May 2023.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

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