Tenancy Sustainment Officer

2 weeks ago


Manchester, United Kingdom Karter Thomas Ltd Full time

We are currently recruiting on behalf of our client for an experienced Tenancy Sustainment Officer based in Manchester.

The role is full time 36 hours on a 3-month temporary basis and is looking to start as soon as possible. The role will be offering a competitive hourly rate. This role offers hybrid working with 2-3 days in office.

The main purpose of this role is to coordinate comprehensive support for vulnerable tenants who would otherwise be at risk of their tenancies failing.

Your duties will involve the following:

- Manage a caseload of tenants providing a robust, intensive housing management service by establishing and agreeing an appropriate support package of assessed need
- Ensure that relevant information is shared with other service areas within the organisation where appropriate and to support and encourage cooperation and collaboration in the Communities Directorate and across the wider business
- Provide structured support to enable vulnerable and "at risk" tenants to understand their responsibilities and work with partners to support them to develop effective strategies to manage those responsibilities
- Coordinate the delivery of support for customers with complex needs including mental and physical health, drug and alcohol dependency, child and adult neglect issues and the impact of poverty and financial exclusion
- Coordinate the delivery of support for customers from disadvantaged backgrounds including care leavers, rough sleepers and armed forces veterans
- Complete a support plan and vulnerability risk assessment with each tenant in your caseload detailing all elements of support required in order for their tenancy to be maintained
- Ensure support plans and vulnerability risk assessments are regularly reassessed and updated
- Ensure that regular contact is made with the tenant and that appointments are regular and structured

To be considered for this role you must have experience working within a similar role and have a clean driving license and access to your own vehicle.



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