Customer Success Manager
2 months ago
**Reed Education are looking for a Customer Success Manager**
**Position**:Customer Success Manager
**Salary**:£23,000-£26,000 (dependant on experience)
**Location**:Flexible (UK), working flexibly between home and office available
**Hours**:Monday - Friday (37.5 hours) Permanent, Full Time
A career with Reed is exciting, challenging and above all, we offer our Co-Members a rewarding experience and culture. Our purpose of Improving Lives Through Work is at the heart of what we do and this role focuses on delivering valuable recruitment solutionsand service for our customers.
Working within Reed Education, the key responsibilities include:
- Conduct service reviews with internal and external suppliers
- Conduct school based service reviews with existing clients
- Participate in key stakeholder meetings with the contract holders
- Manage complaints and feedback
- Dealing with adjustments and offering solutions
- Working and reporting to the Education Operations Manager for regular updates
- Working closely with stakeholders within the Reed Education network
You will be;
- Experienced in delivering high quality service to stakeholders
- Able to work with teams across the business
- Able to work creatively and proactively to high customer success standards
- Confident in written, call based and face to face communication
- Able to build strong, reliable and trusting working relationships
- Accurate and thorough in your data entry and reporting
- Able to work towards KPIs and service requirements to a high standard
Please note that confirmation of offers and start dates during this time may be impacted by economic changes and government advice.
To read about Reed Specialist Recruitment's privacy policy please visit our website.
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