Senior Flexible Benefits Design Consultant

2 months ago

London, United Kingdom WTW Full time

Senior Flexible Benefits Design Consultant
- London, GB

January 24, 2024

**The Role**

This is an exciting opportunity to work within a growing flexible benefits consulting team. This client-facing role is responsible for supporting Client Managers to deliver consultancy services for flexible benefit schemes delivered via WTW’s proprietary benefit enrolment technology. With previous experience in employee benefits and flexible benefits consulting, there is the potential to act as Client Manager on some less complex clients. This varied role is integral in the delivery of the design, implementation and renewal services meeting the client’s requirements and objectives. This includes a range of services from scoping to capturing requirements, system testing, drafting communications, data preparation and analysis, as well as formulating opinions and recommendations to support clients in their strategic decision-making processes around benefits.

**Flexible Benefits Delivery Projects (Client Implementations and Renewals)**

**Design**
- Working with Clients, Consultants, Client Managers, Systems Configuration, Broking teams, and benefits providers to agree and document:

- The client benefit design and build requirements in the Benefits Requirements Specification
- The website content requirements in line with benefit design and client requirements, including collation of benefit provider information and policy documents

**Communication**

**Data**
- Preparing data for legacy benefit selections in line with design requirements and system configuration, and other ad hoc data files as required at implementation
- Undertaking data analysis including completion of the engagement and benefit take-up stats following the enrolment window

**Testing**
- Help to define test strategies to ensure internal teams and clients complete effective system testing
- Undertake design functionality system testing and resolve issues with the System Configuration team prior to handover to client.
- Co-ordinate client feedback and issue resolution during client testing

**Client management/support**
- Point of contact for design queries raised by the client, administration, broking and configuration teams, escalating to the Client Managers (where relevant) as appropriate
- Contribute to preparation for project kick-off and planning meetings
- Contribute to completion of project scope documentation defining agreed changes and fees
- Participate in regular internal and client meetings/calls as appropriate
- Provide input into change control processes, helping to identify required effort, risks and mitigating actions
- Ensure commercials are considered in the discussion of potential approaches to meeting client requirements
- In those projects where you act as Client Manager, lead the project and hold responsibility for the overall success of the project, with the support of a Project Manager.

**Business Development**
- Support and contribute to revenue growth opportunities within the flexible benefits consulting team by contributing to RFP responses and taking part in prospective client pitches.
- Identify cross sell opportunities and refer them to the relevant WTW teams.

**Internal Support**
- Support the effective operation of the Design Consulting team by sharing knowledge, ideas and solutions and identifying areas where internal processes/the service to clients can be improved.
- Assist the Design Consulting Function Lead in the effective operation of the Design Consulting team.
- Assist in other flexible benefit consulting projects as required
- Provide an efficient, professional service delivery to meet all client’s needs and promote the WTW brand
- Develop a strong knowledge of the UK benefits market and client’s flexible benefits scheme design and requirements
- Work collaboratively with colleagues across different teams within the Health and Benefits line of business and the wider organisation
- Be commercially minded

**The Requirements**
- Ideally strong experience in flexible benefits/employee benefits
- Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint)
- Good analytical and numerical reasoning skills
- Able to document detailed client requirements in system design specifications
- Strong communication skills, both written and verbal and able to articulately adapt style to suit the purpose and audience
- Excellent planning, time management and organisation skills with the ability to work to deadlines
- Able to work quickly, but accurately in a professional environment.
- Able to learn quickly, use own initiative and organise own workload effectively
- Prepared to put in the extra effort when needed to meet challenging deadlines
- Demonstrate a ‘can do’ attitude, overcoming any problems as they arise
- Prepared to show initiative where appropriate, but equally prepared to take instructions from others to contribute to projects across the whole department

**At WTW, we believe difference makes

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