Dwp Administrative Officer, Bristol

2 weeks ago


Bristol, United Kingdom Department for Work and Pensions Full time

**Details**:
**Reference number**:

- 336156**Salary**:

- £24,273 - £24,273**Job grade**:

- Administrative Officer**Contract type**:

- Permanent**Business area**:

- DWP - Work and Health Services - Universal Credit Service Centre**Type of role**:

- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 14Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- BristolAbout the job

**Job summary**:
Are you looking to enhance or gain experience in both Customer Service and Administration?

Do you enjoy helping others?

If so, we would like to hear from you.

As part of the DWP Operational Delivery you will be at the heart of DWP’s front line operations helping to change people lives in our communities from around the 20 million plus customer base.

**Job description**:
The role will involve a variety of activities which may include:

- Demonstrating strong telephony and digital communication skills with a diverse range of claimants.
- Developing your face to face customer interaction skills.
- Taking ownership and working effectively with colleagues across the DWP organisation.
- Tailoring your approach to accommodate individual circumstances and ensuring claimants receive the correct information or payment amount at the right time.
- Building positive relationships with claimants, that encourage, motivate and build trust, by demonstrating empathy and compassion.
- Handling sensitive and challenging situations with all claimants in a positive way.
- Following DWP policy and understand the impact on your work.
- Making decisions by examining the available facts and giving explanations to claimants as required.
- Taking ownership of your personal development by accessing digital learning and communications tools.

**Person specification**:
To be successful in this role you will need:

- To be competent in delivering a quality service to a diverse claimant base via face to face and telephony interactions.
- To undertake self-serve learning to meet requirements of the role and enhance your digital confidence**.**:

- The ability to work flexibly to meet changing priorities, managing a diverse workload.
- Be able to confidently tailor the service to meet the needs of the individual.
- To act on feedback to enhance quality of service delivery.
- To take ownership of complaints and supports their resolution.
- To be able to provide support where appropriate to claimants who require assistance.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Managing a Quality Service
- Communicating and Influencing
- Making Effective Decisions
- Managing a Quality Service

**Benefits**:

- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%

**Location**

Please be aware that this role can only be worked in the UK and not overseas. Relocation costs will not be reimbursed.

**Hybrid Working**

This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours.**Assessment Process**

Selection will be by a written sift, followed by an interview conducted live via MS Teams.

**Some need-to-know information**

**Stages for applying**

**Stage 2** - If eligible, you will be invited to complete The Customer Service Skills Test

Level 1 Managing a Quality Service

**Stage 4 - The interview process**:
The interviews will be conducted via live MS Teams.

This will consist of three behaviour based questions based on the three behaviours listed below which will last approximately 30 minutes.
- Managing a Quality Service
- Communicating and Influencing
- Making Effective Decisions

To help you prepare and settle into the interview you will be sent the behaviour questions in advance of the interview, 5 days prior to your interview. These questions should be treated as confidential and should not be shared. The interview panel may ask you other questions which will not be shared in advance, including follow-up questions.

Proposed Sift and interview dates:
Sift Period - From Week commencing 05/02/24 (if required)
Inte



  • Bristol, United Kingdom Manufacturer Bristol Full time

    **Job description** **Sales Administrators** are responsible for handling all aspects of communication with our customers. This will include: Key Responsibilities - Processing orders received from online selling platforms. - Processing telephone orders and taking payments. - Managing communications with CRM - Answering customers’ support tickets - Raising...


  • Bristol, United Kingdom City of Bristol College Full time

    Bristol Medical School is looking to recruit a self-motivated, and enthusiastic Senior Student Administrator to support the Student Administration Manager (SAM), Deputy Student Administration Managers (DSAM), and Programme Directors in delivering high-quality education processes for a group of postgraduate degrees. The post holder will have responsibility...


  • Bristol, United Kingdom Bristol City Council Full time

    **Full-Time, Permanent** On Site Bristol has been at the forefront of local construction apprenticeship training for 27-years and following promotion we have a vacancy and the possible expansion of our team this summer. The On Site Bristol team work closely with other Council teams, schools, colleges and independent training providers, to deliver high...

  • Partners in Bristol

    6 days ago


    Bristol, United Kingdom City of Bristol College Full time

    Job description **Salary**:£27,000 **Contract**:Permanent, Full time, 39 hours a week **Location**:Bristol and Gloucester **Partners in Bristol** (PiB) are looking to recruit a competent, proactive Career Coach to join our growing company. This role will involve giving advice and guidance to individuals looking to gain employment, retrain or further...


  • Bristol, United Kingdom University of Bristol Full time

    **The role**: **The University of Bristol** is a highly successful university and is ranked a top 10 UK university and 62nd in the world QS rankings (2022.) We are proud of what our graduates go on to do; contributing significantly to society and to the economy, to public and private sectors, to large and small organisations or starting their own business,...

  • Bristol PLUS Award Officer

    Found in: beBee jobs GB - 4 days ago


    Bristol, Bristol, United Kingdom University of Bristol Full time

    The roleThe University of Bristol is a highly successful university and is ranked a top 10 UK university and 62nd in the world QS rankings We are proud of what our graduates go on to do; contributing significantly to society and to the economy, to public and private sectors, to large and small organisations or starting their own business, working locally or...

  • Bristol PLUS Award Officer

    Found in: beBee S GB - 4 days ago


    Bristol, United Kingdom University of Bristol Full time

    The role The University of Bristol is a highly successful university and is ranked a top 10 UK university and 62nd in the world QS rankings (2022.) We are proud of what our graduates go on to do; contributing significantly to society and to the economy, to public and private sectors, to large and small organisations or starting their own business, working...

  • Administrator

    4 days ago


    Bristol, United Kingdom Bristol City Council Full time

    **Full Time, Permanent** An exciting opportunity has arisen for a full time Administrator within North Bristol Children’s Centres (NBCC). We are looking for an enthusiastic and proactive Administrator to join our team to provide reception and administrative duties to the family support team across our sites in North Bristol. This is a varied role and...


  • Bristol, United Kingdom Pertemps Bristol Commercial Full time

    An International leading professional services firm, have an opening for a permanent full time Receptionist/ Administrator to join their friendly and collaborative firm. The opportunity will provide you with a culture that rewards hard work while respectinglife/work balance. This is a great role for someone who can provide excellent customer service or...


  • Bristol, United Kingdom Shuttercraft Bristol Full time

    Shuttercraft Bristol is looking for an experienced part time showroom/administration assistant to work in our showroom in Westbury on Trym, Bristol. We are seeking a confident and professional individual who can talk passionately about our product and is confident with computers and administration The initial contract would be for 3 days a week, with the...


  • Bristol, United Kingdom North Bristol NHS Trust Full time

    An opportunity has arisen for a Band 4 Undergraduate Medical Education Administrator in the North Bristol Academy based in the Learning & Research Building at Southmead Hospital. The North Bristol Academy team supports University of Bristol medicals students on their clinical placements at Southmead Hospital. The team plays an important role within the...


  • Bristol, United Kingdom Alexander Mae (Bristol) Ltd Full time

    If you are looking to step away from a customer service role whether it be working shifts, part time or retail, this role could be perfect for you. For our lovely client based in central Bristol, they are looking for someone who is professional and is ableto speak with people to work in their admin team. Limited experience is welcome and there is lots of...


  • Bristol, United Kingdom Bristol City Council Full time

    **Full Time, Fixed Term for a year (until 31/06/25)** Families in Focus is a large multi-disciplinary service providing early intervention and targeted support for children and families with multiple and complex needs. We require a full time Locality Business Support officer with a talent for administration and an interest in supporting children and...

  • Information Officer

    6 days ago


    Bristol, United Kingdom Bristol City Council Full time

    **Permanent, Part Time 30 hours per week.** This is a rewarding job which makes a difference to people’s lives. The Support Planning and Brokerage service works closely with social workers to understand people’s individual needs and match them with available services. You will have a fine eye for detail and a “can-do” attitude as you will provide...

  • Legal Receptionist/Administrator

    Found in: Talent UK 2A C2 - 6 days ago


    Bristol, United Kingdom Chadwick Nott Paralegal and Legal Executives Division Full time

    Excellent opportunity for a Legal Receptionist to join a well-established law firm.Our client is a Bristol and South West based law firm who have been providing legal services for over 100 years. They are currently looking for a Legal Receptionist to join their Bristol office.The role will involve undertaking a full range of reception and administrative...

  • Markets Officer

    Found in: Talent UK C2 - 2 weeks ago


    Bristol, United Kingdom Bristol City Council Full time

    Job description Part Time 30 hours, (4 days per week), Permanent Based at St Nicholas Market An exciting opportunity has arisen within the Council’s Markets Team for the role of Markets Officer. You would be based at St Nicholas Market within the heart of the historic Old City. From markets administration to event planning and delivery,...


  • Bristol, United Kingdom Pertemps Bristol Commercial Full time

    An excellent opportunity with an international firm in Bristol is available on a 6-month FTC. The role is working as a Claims Administrator and involves providing comprehensive administrative support to the claims department. You will be working Monday - Friday, Full Time Hours 09.30 - 17.30 pm with the option to work hybrid! The client offers competitive...


  • Bristol, United Kingdom Bristol City Council Full time

    **Bristol Museums has an exciting opportunity for a Documentation Officer to join their Conservation and Documentation team on a fixed term, full-time basis: 12 months maternity cover.** Part of Bristol City Council, Bristol Museums is responsible for the care of collections held across 5 museum sites and Bristol Archives and welcomes approximately 1...


  • Bristol, United Kingdom Pertemps Bristol Commercial Full time

    Payroll Administrator required to join the small and friendly team at our busy Bristol city centre office for a maternity cover. This role will involve mostly data entry - inputting payroll - compliance checks and other various admin tasks. From this officewe cover three mains sectors - driving & logistics, industrial (warehouse, production operatives) and...

  • Contract Officer

    1 week ago


    Bristol, United Kingdom Bristol City Council Full time

    **Full Time, Permanent** A fantastic opportunity has arisen within the Procurement & Contract Management Service for a motivated and experienced Procurement professional to join Bristol City Council, a diverse and ambitious organisation with a £1bn+ p.a. revenue budget and £1bn capital programme. Bristol City Council is seeking to recruit an experienced...