Meeting & Events Porter

8 months ago

Belfast, United Kingdom Clayton Hotel Belfast Full time

**Meeting & Events Porter - Clayton Hotel Belfast**

**We have an exciting opportunity for an experienced Meeting & Events Porter/Host in the Clayton Hotel Belfast**

**Objective of the Role**

Reporting to the HOD and Meeting & Events Porters/Host is an individual who makes sure that a huge part of this department is kept functioning at all times.

**Key Duties and Responsibilities**
- To offer the highest level of guest service in all meeting & events ensuring the agreed standards are achieved at all times.
- To meet & greet all corporate guests who are attending a meeting or event in the hotel.
- To check set ups for corportae guests.
- To post meetings & events charges
- Gathering & collating client feedback.
- To handle customer complaints if they occur.
- Referring customer leads to the sales department.
- To assist with any chages that might occur of the day of an event/conference.
- To check and send out client invoices.
- To work as part of the team, being aware of colleagues and their needs.
- To promote sales within the department and across the hotel.
- To enhance the guest experience.
- To ensure that the M&E areas have safe working practices and that all spillages etc are tended to without delay.
- To ensure that you have an in-depth knowledge of your departments standard operating procedures, particularly room set ups.

**Requirements**:

- Experience working with customers
- An excellent command of the English language
- Strong IT skills
- Excellent organisational skills
- Experience working in a fast-paced environment
- Be a strong team player

**About our culture**:
Dalata Hotel Group - Ireland’s largest hotel group has a number of exciting positions on the horizon. As Dalata continues to grow and expand in Ireland and the UK it’s more important than ever to have the right team alongside us, in the near future we will be opening the doors of new hotels creating many jobs and investing millions in the Irish and UK economy.

We lead through our Dalata values of “Our People, Our Fairness, Our Service and Our Individuality”. If you have the right attitude and energy you will have great opportunities to progress within the group. Our company is a place where you can do great things - individually and as a team. You will have the opportunity to develop your talent, be recognised and rewarded for your commitment and pursue a fulfilling career. We also have a number of unique and recognised training programmes to aid your professional and personal development and pride ourselves on creating an objective, supportive and fair working environment for our employees.

**_Dalata Hotel Group Plc is an Equal Opportunities Employer._

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