Receptionist (Part-time)

1 month ago

Berkhamsted, United Kingdom Primary Care Careers Full time

**About the Role**:
Gossoms End Surgery has an opportunity for a receptionist to join our team on a

Tuesday 13:00 - 18:30

Wednesday 08:00 - 13:00

There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.

The main responsibilities of the role include:

- Greeting and directing all patients.
- Making appointments and giving out appointment cards, where required.
- Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
- Dealing with requests for information, and managing problems and complaints.
- Advising patients of practice procedures.
- Registering new patients.
- Answering the telephone, promptly.
- Excellent communication skills, with a clear and polite telephone manner.
- Educated to GCSE level, or equivalent.
- Ability to work in a polite, confidential and discreet manner, respecting patients at all times.
- Experience of working with the general public, being sensitive and empathic in distressing situations.
- Confidence to work as part of a team and ability to "think on your feet".
- Strong IT and administration skills.
- Previous medical or healthcare receptionist experience is desirable.

Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

**About Us**:
We are a small, family practice and have been based at Gossoms End since December 2005. Our friendly team deliver comprehensive services, that the NHS commissions, to promote good health and effective disease management by offering regular reviews. We encourage patients to take responsibility for their own health, and offer lifestyle advice if requested.

We have a CQC rating of 'Good'.

**Disclosure and Barring Service Check

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