Customer Service Advisor

3 weeks ago

Gateshead, United Kingdom Virtuoso Doors Full time

**VIRTUOSO DOORS** is an industry-leading business, providing one of the largest high-end composite door ranges available. With a capability and capacity that continue to grow, Virtuoso Doors’ success is born from both the excellence of its products and the outstanding calibre of its people. Part of a group that includes Customade Group Ltd, Polyframe Ltd, and Stevenswood we are expanding and operate from our state-of-the-art manufacturing facility based in Gateshead.

We are delighted to announce that we have an exciting opportunity for a Customer Service Advisor to join our team at Virtuoso.

We are not a stereotypical call centre because although we deal with complaints, you will have full ownership for investigating each query thoroughly to ensure the resolution provided is a positive experience for the customer regardless of the outcome. This is vitally important as all of our customers are accounts holders and the relationships we build with them help ensure continued business.

You will also be responsible for sales process by ensuring that customer orders are processed accurately and efficiently. This involves receiving orders from customers, verifying the accuracy of the order information, entering the order data into the company's business systems, and coordinating with other departments such as supply chain, production, and customer support to ensure that the order is fulfilled and delivered to the customer on time.

**You will**:

- Be able to investigate complaints thoroughly and provide the best course of correction action
- Ensure all complaints / queries are logged on the Case Management system
- Use the Case Management system, to monitor and manage own workload
- Proactively updating customers on the progress of their complaint
- Liaising with other departments
- Gain Knowledge of products in order to provide advice to customers

**Essential Experience**
- Previous customer service background either face to face or telephone based
- Needs to be self-motivated, courteous and have excellent verbal and written communication skills
- Excellent questioning and listening skills to enable customers to talk through their needs
- Team Player
- Computer Literate
- Good Telephone manner
- Maths and English qualifications

**What we offer**:
**Salary**: £11.58ph (£23,333pa)

**Contract**: Permanent

**Hours**: Monday to Thursday 7.30am-4.30pm, Fri 7.30am-1.30pm

**Location**: Gateshead

**Benefits offered**:

- Annual holiday plus Bank Holidays
- Holiday Purchase Scheme
- Pension & Life Assurance Scheme
- Enhanced Maternity & Paternity Pay
- Uniform provided
- Training and Succession Planning
- Social events throughout the year
- Employee discounts on our products
- One day’s paid volunteering leave to support your chosen charity

**_
Manufacture a better future, visit customade.co.uk/careers_**

A kind note to recruitment agencies - please do not send us CV’s to HR, Recruitment or managers

  • Customer Service Advisor

    4 weeks ago

    Gateshead, United Kingdom Tructyre Full time

    **Customer Service Advisor** **Gateshead** **£22,733 per annum** **Full Time, permanent, across Mon - Sun (06:00 - 20:00)** Tructyre has an exciting opportunity for a Customer Service Advisor to join our team based in Gateshead. The Customer Service Advisor will provide a high standard of telephone support. You will be working flexibly across different...

  • Customer Service Advisor

    3 weeks ago

    Gateshead, United Kingdom Tructyre Full time

    **Customer Service Advisor** **Gateshead** **£22,733 per annum** **Full Time & part time roles available, permanent, across Mon - Sun (06:00 - 20:00)** Tructyre has an exciting opportunity for a Customer Service Advisor to join our team based in Gateshead. The Customer Service Advisor will provide a high standard of telephone support. You will be...

  • Customer Service Advisor

    2 weeks ago

    Gateshead, United Kingdom Catalyst Full time

    Customer Service Advisor Our client, one of the region’s most renowned wholesale food suppliers, provides fresh fruit & vegetables and dry goods to the North East’s leading restaurants, care homes, schools, universities and hospitals. With a reputation for quality imbued throughout the organisation, they now seek a Customer Service Advisor to maintain...

  • Customer Service Advisor

    2 weeks ago

    Gateshead, United Kingdom Connells Group Full time

    Are you passionate about providing great customer service? Are you looking for a career and not just a job? Then this could be the role for you! **Inbound Telephone based role, Full Time Monday to Friday 9-5:30, 1 Saturday in 4 9am-1pm, £21,500** We are looking for a Customer Service Advisor (known locally as a Property Manager) for our Property...

  • Customer Service Advisor

    5 days ago

    Gateshead, United Kingdom Connells Group Full time

    Are you passionate about providing great customer service? Are you looking for a career and not just a job? Then this could be the role for you! **Inbound Telephone based role, Full Time Monday to Friday 9-5:30, 1 Saturday in 4 9am-1pm, £21,500 Fixed Term Contract** We are looking for a Customer Service Advisor (known locally as a Property Manager) for...

  • Customer Service Advisor

    4 days ago

    Gateshead, United Kingdom Connells Group Full time

    Are you passionate about providing great customer service? Are you looking for a career and not just a job? Then this could be the role for you! **Inbound Telephone based role, Full Time Monday to Friday 9-5:30, 1 Saturday in 4, 9am-1pm, £21,500** We are looking for a Customer Service Advisor (known locally as a Property Manager) for our Property...

  • Customer Service Advisor

    5 days ago

    Gateshead, United Kingdom Tructyre Full time

    **Customer Service Advisor** **Gateshead** **£22,733 per annum** **Full Time & part time roles available, permanent, across Mon - Sun (06:00 - 20:00)** Tructyre has an exciting opportunity for a Customer Service Specialist to join our team based in Gateshead working nights. The Customer Service Specialist will provide a high standard of telephone...

  • Customer Service Advisor

    1 week ago

    Gateshead, Gateshead, United Kingdom Connells Group Full time

    Are you passionate about providing great customer service? Are you looking for a career and not just a job? Then this could be the role for youInbound Telephone based role, Full Time Monday to Friday 9-5:30, 1 Saturday in 4, 9am-1pm, £21,500We are looking for a Customer Service Advisor (known locally as a Property Manager) for our Property Management team...

  • Customer Service Advisor

    4 weeks ago

    Gateshead, United Kingdom Pertemps Network Group Full time

    **Job Description**: Customer Service Advisors Temporary to Permanent Based in Gateshead, hourly rate: £10.30 Free onsite parking is available and there are great bus links. Our client is an International company based in Gateshead, Team Valley. They are looking for a number of Customer Service Advisors to provide first call resolution and exceptional...

  • Customer Service Advisor

    3 weeks ago

    Gateshead, United Kingdom Pertemps Network Group Full time

    **Job Description**: Customer Service Advisors Temporary to Permanent Based in Gateshead, hourly rate: £10.30 Free onsite parking is available and there are great bus links. Our client is an International company based in Gateshead, Team Valley. They are looking for a number of Customer Service Advisors to provide first call resolution and exceptional...

  • Customer Service Advisor

    2 weeks ago

    Gateshead, United Kingdom Pertemps Network Group Full time

    **Job Description**: Customer Service Advisors Temporary to Permanent **MUST BE AVAILABLE TO START ON MONDAY 27TH FEBRUARY** Based in Gateshead, hourly rate: £10.30 Free onsite parking is available and there are great bus links. Our client is an International company based in Gateshead, Team Valley. They are looking for a number of Customer Service Advisors...

  • Customer Service Advisor

    1 week ago

    Gateshead, Gateshead, United Kingdom Bridgfords Countrywide Full time

    Role - Customer Service Advisor (Property Manager)Location - Gateshead - NE8Salary:- £21,500 per annumDays & Hours: Monday Friday, plus 1 Sat in every 5 rota, 9am 1pmEmployment Type: Fulltime, permanentAre you looking to start or progress your career in the property industry?Are you a strong administrator with a passion for providing excellent customer...

  • Customer Service Advisor

    2 weeks ago

    Gateshead, United Kingdom Smart Recruit Online Full time

    Whistl Fulfilment Gateshead is one of the UK’s most respected providers of contact centre services in the UK. Part of the Whistl Group, we’re proud to say we’re at the heart of multi-channel retail and we currently have an exciting opportunity for experienced Customer Service Advisors to join our growing team. These are temporary/seasonal roles with...

  • Customer Service Advisor

    3 weeks ago

    Gateshead, United Kingdom Pertemps Network Group Full time

    **Job Description**: **Customer Service Advisor** **Temporary to Permanent** **Monday to Friday** **Start date: 12th June 2023** **Location: Gateshead, Team Valley** **Free onsite parking is available and there are great bus links through to Team Valley** Our client is an leading international logistics organisation based in Gateshead, Team Valley....

  • Customer Service Advisor

    1 week ago

    Gateshead, United Kingdom Tructyre Full time

    Customer Service Advisor   Gateshead £22,733 per annum Full Time and Part Time available, permanent working shifts between Monday - Sunday (06:00 - 20:00)   Tructyre are a proud part of the Michelin and Euromaster group, and Britain’s leading truck tyre specialist. We provide comprehensive commercial tyre management services to clients...

  • Customer Service Advisor

    2 weeks ago

    Gateshead, United Kingdom Tructyre Full time

    Customer Service Advisor (Nights)   Gateshead £22,733 per annum plus 20% allowance for night shift (up to £27,279) Full Time, permanent working on a rolling roster of 4 on, 4 off (12 hour shifts 18:00 - 06:00)    Tructyre are a proud part of the Michelin and Euromaster group, and Britain’s leading truck tyre specialist. We provide...

  • Customer Service Advisor

    2 months ago

    Gateshead, United Kingdom ThreeSixty Collective Full time

    **Customer Service Advisor** **Location**: Gateshead, United Kingdom **Employment**: Type: Full-Time, Permanent **Schedule**: Monday to Friday, Office-Based **Company Overview**: Our client is a thriving company experiencing rapid expansion. “We are currently seeking dedicated individuals to join our team as Customer Service Advisors. This position...

  • Customer Service Advisor

    1 week ago

    Gateshead, Gateshead, United Kingdom Pertemps Network Group Full time

    Job Description:Customer Service AdvisorsTemporary to PermanentBased in Gateshead, hourly rate: £10.30Free onsite parking is available and there are great bus links.Our client is an International company based in Gateshead, Team Valley. They are looking for a number of Customer Service Advisors to provide first call resolution and exceptional service to...

  • Customer Service Advisor

    1 week ago

    Gateshead, United Kingdom Barker Ross Group Full time

    **Job Title**: - Customer Service Advisor**Contract Type**: - Temporary**Location**: - Gateshead - Tyne and Wear**Industry**: - Office Support**Contact Name**: - Rachel Jones- **Contact Phone**: - 01522 551910**Salary**: - plus company benefits**Date Published**: - 24-Apr-2024Our client is a northern based City Council and they require two **Customer...

  • Customer Service Advisor

    5 days ago

    Gateshead, United Kingdom Pendragon Full time

    **Customer Service Advisor** **Location: Vauxhall Gateshead** **35 Hour Contract** **A basic salary of £19,026 with bonus potential, pension, critical illness pay, life assurance, single health care, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services.** Are you a...