Reservations Coordinator

**Job Ref**:THW6035

**Branch**:Cottons Hotel Spa

**Location**:Cottons Hotel Spa, Knutsford

**Salary/Benefits**:Competitive Salary with great benefits (Maternity cover)

**Contract type**:Fixed Term

**Hours**:Full Time

**Shift pattern**:Shifts will vary between the hours of: 8am - 7pm Mon - Thurs, 8am - 5.30pm Fri Sat (up to 2 a month). 5 days out of 7

**Hours per week**:40

**Posted date**:31/08/2023

**Closing date**:14/10/2023

**As a Reservations Coordinator you are the first point of contact for guests before they even arrive (Maternity Cover)**

**This role is to to cover maternity and is likely to last up to 12 months**

You will help to manage our busy reservations office and ensure everything is in place to make sure the guest’s experience is the best it can be.

**Your day to day;**
- Spending most of your day communicating with potential and repeat guests
- Using the telephone and online booking systems to seamlessly meet the guests needs
- Providing the best possible customer service to all of our guests, be it business or pleasure
- Making and assisting with reservations
- Contributing towards sales for bedroom occupancy targets
- Using your knowledge to showcase the facilities offered at your site

**Who are we looking for?**

We’re looking for an individual who thrives on delivering great customer service and going the extra mile to exceed the guest’s expectations.

As Reservations Coordinator, you will be calm under pressure with an excellent telephone manner and the ability to multi task.

As a lot of of our reservations are managed online you must be proficient in a variety of IT systems as well as being adaptable and taking challenges in your stride.

You should have a keen eye for detail and great organisation skills. Previous experience in this or a similar role is advantageous, however full training will be provided.

**In return, we are offering a rewarding role with scope for career progression along with;**
- A competitive salary, negotiable dependent on experience
- Wagestream - the ability to access up to 40% of your wages as you earn them each week
- 28 days annual leave
- Health cash plan
- Generous employee discounts
- Life assurance
- Bespoke training programmes accessible to all
- An engaging supportive work environment

Cottons Hotel Spa is a busy four-star property in Knutsford, Cheshire, with 138 guest rooms, 14 meeting rooms, restaurant, bar and spa. It is a popular choice with business and leisure guests and staff pride themselves on providing a quality experience to everyone who comes through the doors. Situated close to the M6 and M56, this luxury four-star property is great for experiencing Manchester, Chester, Liverpool and the wider North-West. It is part of The House of Daniel Thwaites, a unique collective of Inns, Hotels Spas offering warm hospitality and high quality service in a welcoming environment.

Thwaites was established in 1807 and to this day remains a family run Business. We have Hotels, Inns, Pubs and a Brewery and are focused on providing superb hospitality in outstanding properties in great locations