Admin/customer Service Assistant
4 weeks ago
Ecobub are the areas leading Renewable Energy supplier based in Warminster, Wiltshire.
We are currently searching for a dedicated Administrator/Customer Service Assistant
Must have:
Comprehensive experience in administrative roles within a service business.
A high level of Customer Service
Data entry experience.
CRM usage and digital filing systems.
Oral And Written Communications
MS Office skills.
**Responsibilities**:
- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Accurately enter customer information and update records in the database
- Analyze customer needs and recommend appropriate products or services
- Resolve customer complaints
- Collaborate with other team members to ensure customer satisfaction
**Experience**:
- Previous experience in a customer service role preferred
- Strong communication skills, both verbal and written
- Excellent phone etiquette and active listening skills
- Ability to analyze customer inquiries and provide appropriate solutions
- Proficient in data entry and navigating computer systems
We offer competitive pay and benefits package. Join our team of dedicated professionals who are committed to providing outstanding customer service.
**Salary**: £22,000.00-£25,000.00 per year
**Benefits**:
- Company pension
- On-site parking
Schedule:
- Monday to Friday
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Customer service: 3 years (preferred)
- Administrative experience: 3 years (preferred)
**Language**:
- English (preferred)
Ability to Commute:
- Warminster (required)
Ability to Relocate:
- Warminster: Relocate before starting work (required)
Work Location: In person
Application deadline: 01/03/2024
Reference ID: EB168
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