Senior Administrator

1 week ago

Letchworth, United Kingdom Hales Group Ltd Full time

My client is looking for a dynamic and motivated Senior Administrator to support a small team in the efficient delivery of pallet shipments across the UK. This role requires active participation in daily operations, ensuring a high level of customer satisfaction while maximising carrying capacity. Accurate administration skills, flexibility, and IT literacy are essential, along with a proactive willingness to learn and lead by example.

Key Responsibilities:

- Utilise the Track order & dispatch software for efficient management of daily operations.
- Work closely with customers to exceed their expectations and address any concerns promptly.
- Conduct office administration tasks, including accurate data entry, filing, and invoicing.
- Identify optimal pallet fill opportunities and manage distribution strategies.
- Manage and document issues, particularly damaged goods, and complete necessary insurance forms.
- Analyse opportunities for process improvement and lead cross-functional development of solutions.
- Drive implementation of solutions to enhance operational efficiency.
- Promote and optimise European pallet services.
- Collect and account for all Proof of Deliveries from Pallet Track.
- Monitor and follow up on outbound deliveries at scheduled times.
- Download jobs from the web portal, update collections board, and manage 3rd party collections.
- Timely job entry, ensuring proper rates are assigned, and all jobs are added to the board promptly.
- Scan customer paperwork, driver deliveries, and run sheets.
- Undertake additional duties contributing to the smooth running of the business.

What you will need:

- Strong organisational and administration skills.
- Excellent communication and customer service skills.
- Proficient IT skills.
- Flexibility and willingness to adapt in a dynamic environment.
- Problem solving skills
- Previous experience in logistics would be advantageous.

In return:

- 25-28K
- 20 days holiday + 8 Days BH
- Pension
- Parking
- Friendly, supportive team
- Morden offices

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