Receptionist

**The post holder will be required to**: Communicate effectively dealing with queries, enquiries, appointments, telephone callsCommunicate with members of the public and professionals about clinic activities and take part in the administration of updating, equipment and supplies. Provide an information sign-posting service to patients and visitors in relation to other offsite services provided for health and well-being.Communicate with the various tenant services on a daily basis to update them on patient flows and/or any premises related issues.Provide general support and cover for colleagues during annual leave/sickness. This will sometimes be at other sites.Manage the Estates related aspects of the premises by daily reporting of maintenance jobs, monitoring follow up, and maintaining premises documentation.Monitor cleanliness of the premises and communicate progress or improvements required with the evening cleaning team by means of a job log book, or communicating directly with them or their line management.Undertake other duties that may occur from time to time as directed by senior management. Utilise the electronic booking system for Clinic Sessions and room bookings, ensuring accurate recording as well as making sure overlaps do not occur.Take bookings for the centre services on a daily basis.Input on SystmOne as required.Responsible for managing general storage and filing for the centre.

Please see attached Job Description in documents for further information and training requirements for this role. Whilst it is not a legal requirement, Hertfordshire Community NHS Trust encourages and supports all staff to be vaccinated as this remains the best line of defence against COVID-19. Word versions of documents are available if needed to allow for any adaptations to be made i.e. font, colour, background, convert to Read Aloud.