Customer Service Advisor
3 weeks ago
Customer Service Advisor
Hinckley
£24,000+ depending on experience (plus uncapped bonus)
Full Time Mon - Fri 9 - 530pm with alternating Saturday mornings 9-12:30
Permanent
Brook Street are looking for an experienced Customer Service Advisor to join our client based in Hinckley that specialises in insurance.
Duties
- Identify clients' requirements and to provide a quotation to fulfil their needs.
- Determine which Insurers will provide the most competitive rates for the covers required.
- Obtain quotations, using quotation system, rating guides or by referring to insurers. Communicate quotations, advising the most appropriate in terms of price and cover to meet the applicant's needs.
- Discuss any "additional" covers to ensure that all insurance requirements are satisfied.
- Issue invoices and policy documents and update client records.
- Ensure that the electronic files and system records are created for new business and updated following all client contacts.
- Liaise with accounts department to ensure that credit control rules are followed and that cash flow objectives are achieved.
- Chase and receive payments by cheque, credit card and direct debit for new business, renewals and policy amendments. Issue receipt documents and send renewal documents.
About you
- Previous Customer Service experience within insurance is essential
- Ability to build rapport
- Confident & Friendly
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