Community Relations Officer

2 months ago

Leeds, United Kingdom Qiagen Full time

**About the role**
Here at Balfour Beatty, our work inspires communities and advances society. It is therefore essential that we provide excellent customer service and communication to reach all those individuals and organisations our projects touch. Working in our UK Construction team, you will build and maintain relationships with project stakeholders to deliver an exceptional customer experience

**What you'll be doing**
As a key member of the regional team, you will be responsible for delivering activities outlined in the project communication and community engagement plan to provide appropriate and timely information to all stakeholders.

You will:

- Work closely with project managers and BB Helpline/client customer service teams, acting as the main point of contact to facilitate resolution of all project related enquiries/complaints in a prompt and professional manner
- Coordinate and participate in project led community relations events - including public exhibitions, community meetings and community liaison working groups
- Identify opportunities to showcase expertise, raise profiles and build trust with the local community
- Deliver proactive community communications activity including letter drops, newsletters and
presentations to internal stakeholders, businesses, residents and schools/colleges
- Ensure project site(s) hoarding and information boards comply with Balfour Beatty or Joint Venture brand guidelines
- Work closely with Balfour Beatty Group communications team to talk positively about project
successes and key milestones
- Produce regular reports to update on community engagement performance against agreed strategy
- Carry out regular customer impact assessments to provide data/statistics that will drive future
improvements to embed a ‘customer led’ approach
- Coordinate project related employee recognition activities to highlight positive customer
accolades/feedback
- Coordinate production of photographs and videos to demonstrate project progress and achievement
- Support team with completing Customer MAP assessments for all project

**Who we're looking for**
You will have the following:

- Experience in marketing, public relations, communications or a related field
- Able to demonstrate track record in delivering a positive end-to-end customer experience
- Excellent communication, written and interpersonal skills
- Team player who adapts positively to changing customer demands
- A self starter with strong organisation skills and the ability to manage conflicting deadlines
- A clean driving licence and willingness to travel
- Computer literate and proficient in Microsoft Office365
- Member of CIPR and relevant qualification
- Experience of working on construction/civil engineering infrastructure projects
- Good understanding of the regulatory environment in construction/rail/utility industries

**Why work for us**
Day in, day out, our teams deliver amazing projects in challenging conditions; developing, managing and maintaining the vital infrastructure and public spaces that modern economies, societies and communities rely on.

**About us**
In UK Construction Services England & Wales business, our aim is to be the partner of choice; the go-to in our sector, trusted to deliver for our customers. We work across a huge and exciting range of sectors, including aviation, building, civils, defence and energy.

From ground investigations and flood defence to complex roads and bridges; primary schools to world class universities; ground-breaking hospitals to city centre living; the depth of our experience and quality of our projects is something we are proud of.

As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role.

Job Reference: BBUK05282

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