1st Line Engineer
4 weeks ago
Ref:162
**Role: 1st Line Engineer**
**Salary: £22,000-£24,000 per annum**
**Location: Sheffield**
**The role**:
With experience of ticket logging and triage in an IT environment you will be surrounded by our friendly, supportive team. Ideally you will have experience in an MSP environment, but this is not essential.
You will need existing skills in using and supporting Windows, with an understanding of Office365, Desktops, Firewalls and Networking.
You will be handling initial customer support requests and as their initial point of contact you will make sure that any issues are handled quickly, and that the client is updated.
**Responsibilities**
Log and update tickets on our ticketing system, we use Autotask.
Ticket.
Help us achieve customer delight by providing a friendly, helpful service.
Provide basic remote troubleshooting.
Update our client documentation as required.
Prevent tickets from becoming stale.
Take part in the delivery of technical solutions for customers.
Review our RMM dashboard regularly and react accordingly as per our
documented Standard Operating Procedures.
**Qualifications/Skills**
Experience using a Ticketing System.
Experience providing support via remote tools.
Office 365 experience, working with and supporting.
Calm and Patient Personality.
If you can translate Geek talk then that’s a bonus
Glu Recruit LTD are an equal opportunities employer and are acting as a recruitment agent in the hiring of this role.
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