Payroll and People Advisor

2 weeks ago

Chelmsford, United Kingdom Futures Recruitment Services Ltd Full time

Futures Recruitment Services are seeking a payroll and people advisor to join the Payroll services team. We are looking for someone with a strong understanding of HMRC statutory absence legislation, also knowledge of tax, national insurance, and pension regulation contributions, and system knowledge to undertake user acceptance testing.

You will provide support and resolutions quickly and efficiently at the first point of the call. Our ethos is to provide advice, support, and guidance that is simple, clear, efficient, and effective, this includes communication, terminology, and our processes.

**Accountabilities for the Payroll and People Advisor**:

- Responsible for ensuring data input is accurate to ensure payments and deductions are correctly administered, in line with statutory and contractual requirements e.g. Pensions contributions. Where possible support and guiding employees in using self-service.
- Responsible for resolving complex payroll queries to ensure timeframes are met within agreed Service Level Agreements (SLAs).
- Responsible for payroll processes generating payments to employees and third parties, along with associated internal/external statutory reporting.
- Support the requirement for ensuring the integrity and security of personal, contractual, and financial information, to meet legislation and Council policies.

**Skills, Knowledge, and Experience**
- Educated to RQF level 3 (GCSE) or equivalent by experience.
- Evidence of continuing professional development and knowledge in relevant professional areas, working towards a CIPP qualification.
- Experience in using payroll systems to deliver a high-quality service.
- Good working knowledge of payroll processes including statutory payments, deductions, and pension schemes.
- Working collaboratively with colleagues to deliver good practice and advice on policy.
- Ability to communicate effectively, demonstrating empathy, listening, and questioning skills to a very high level, with a high standard of written communication.
- Experience working in a customer-orientated environment, dealing with queries in a service delivery setting, and continuously seeking to improve the services provided.

**Job Types**: Full-time, Temporary contract
Contract length: 6 months

**Salary**: £14.50-£15.00 per hour

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Chelmsford: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Payroll: 1 year (preferred)

Work Location: In person

Reference ID: KB-ECC-payroll

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