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Helpdesk Administrator

4 months ago

Bellshill, United Kingdom Equans Full time

**Domain**: Support Services/Customer Services and Administration

**Job type**: Standard

**Schedule**: Full-Time

Equans is looking for a Helpdesk Administrator to join our team in Bellshill, ML4 3NJ on a permanent basis. This is a full-time role working 40 hours per week. On offer is a competitive salary and benefits package.

What will you deliver?

Schedule PPM and reactive works to the correct skilled engineers, ensuring contractual KPI’s are met
Carry out regular analysis of current PPM regime to identify current trends and patterns to achieve effective delivery of engineering resource
Carrying out jeopardy management with our engineers and sub-contractors to ensure a minimum 95% of all tasks are completed, if not rescheduled in a timely manner
Logging jobs direct from the customers and assigning jobs on our CAFM systems Plan-on, and ensuring our clients systems are continuously updated
First point of contact for engineers and Contract Managers regarding scheduling queries
Ensure CAFM systems are up to date at all times, extracting key information when requested
Running weekly reports for the whole team to ensure visibility of performance of the contract

What can we offer you?
24 days annual leave (+ public holidays)
Life Cover equivalent to 1 times annual salary
Employee discount shopping schemes on major brands and retailers
Gym membership discounts
Cycle to work scheme
Holiday purchase scheme
2 corporate social responsibility days per year
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
Attractive Employee Referral Rewards Scheme
Access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

Customer Service experience, either face to face or in the Call or Contact Centre environment.
Previous experience as a Helpdesk Administrator or in a similar Helpdesk role
Good IT knowledge and experience covering knowledge of MS Outlook and other MS Office packages including Word and Excel.

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services - with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

Equans is a Bouygues group company.

What’s next?

**Code**: CUSENG

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.

**Job location**: Bellshill North Lanarkshire United Kingdom

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