CRM Assistant

5 months ago

Hammersmith, United Kingdom Harrods Full time

CRM Assistant

About the Role

The CRM Assistant will be integral in evaluating the performance of the campaigns through SAP Marketing Cloud to identify trends and opportunities for future planning, with a focus on maximising customer engagement through relevance of messaging. You will provide vital technical and operational support to the CRM team in relation to campaign deployment and all associated campaign processes, ensuring campaigns are output on the correct date/time any production issues are resolved.

About You

You will thrive in a fast-paced environment and be adaptable to change which requires multi-tasking and excellent attention to detail. You will be a great communicator, who effectively conveys information verbally and in writing to all levels of colleagues and management. You are a detail-orientated person that is able to make data-led decisions, with the ability to assess a situation seeking multiple perspectives.

You will also:

- Be proficient in IT and confidently use Microsoft Office (specifically Excel and Powerpoint)
- Be familiar with CRM databases

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

In return you’ll receive an excellent benefits package, including a company pension, flexible working, 22 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.

Uniquely You

Additional Information:
Time Type:
Permanent

Department:
CRM (Francesca Albani)

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