Non-clinical Navigator

The role supports the Pre-Emergency Department [Pre-ED] undertaking the navigation of patients prior to attending the Emergency Department at Fairfield Hospital, acting as an integral part of the Non-Clinical Team, and acting as initial point of contact when the patient has arrived. The role will help aid the efficiency and effectiveness of the service to ensure that patients are streamed to the correct Clinician and will help BARDOC deliver the key objectives and maintain the correct standard of care. This role will enhance patient experience by lowering numbers in the Emergency Department and speeding up waiting times.

**CORE DUTIES AND RESPONSIBILITIES**

The following list of duties and responsibilities represents the broad range of tasks, which may be required to be undertaken, either routinely or periodically:

- Responsible for ensuring the smooth running of the service by liaising with the Clinicians on duty, assisting with their day-to-day issues and escalating to the Clinical Manager / Team Leader where appropriate.
- Provide a high quality reception service to all users ensuring an efficient, professional and prompt reception and administration service is delivered at all times.
- Managing the face to face triage of all patients upon arrival to help improve the workflow and patient experience.
- Contribute to workforce planning by making suggestions regarding relevant duties, work structure or number of staff needed to operate services.
- Demonstrate effective communication skills whilst navigating Odyssey.
- Deal with all enquiries from patients, staff and visitors in a courteous, efficient and tactful manner referring to appropriate staff when necessary.
- Provide a welcoming and efficient reception service and to put patients at their ease.
- Ensure all patients’ demographic details are captured accurately and checked with the patient and any amendments/corrections are made in an accurate and timely fashion
- Develop BARDOC’s reputation as a good employer, enhancing performance, motivation, skill utilisation and flexibility and promote professional and personal development;
- Highlighting areas in need of improvement to the Centre Manager on a day to day basis
- Maintains confidentiality and contributes to ensuring that data protection and information governance requirements are met
- To be aware of any changes which may affect the delivery of the model
- Any other duties reasonably falling within the nature of this post

**CORPORATE RESPONSIBILITY**
- To maintain patient / colleague / third party confidentiality at all times.
- Ensure that patients are never sat seen without being triaged.
- Patients must not be left without any clinical presence on site, this may mean acting up to cover a more senior post or awaiting the arrival of another member of staff to cover.
- Respect equality, equal opportunity and diversity principles.
- Attend meetings and provide reports as appropriate to the role.
- Work closely with colleagues to achieve improvements in the quality and efficiency of patient services.
- Maintain up to date personal knowledge, training and development.
- Ensure that all BARDOC’s policies and procedures are adhered to and where necessary implement changes to support the operation of BARDOC.
- Work with colleagues to ensure that BARDOC meets all of its corporate responsibilities including finance, waiting times, corporate and clinical governance and health and safety.
- Adhere to the standards laid down in the code of conduct relevant to the post and at all times act in a manner that promotes the values of BARDOC.
- Maintain awareness of local and national requirements and standards including NQR’s, CQC directives etc.
- Participate in the personal development review process.
- Participate in appropriate Mandatory Training.
- Participate in any internal investigations as required.
- Ensure the preservation of BARDOC’s property and resources.
- Report any adverse incidents as appropriate
- To work from other locations as requested and appropriate
- Undertake any other reasonable duties.

**DUTY OF CANDOUR**

A duty of candour is a commitment to being open and honest with Patients when something goes wrong with their treatment or care of causes, or has the potential to cause harm or distress. BARDOC promotes a culture of being open, honest and transparent. Patients are provided with care that is safe, effective and based on best practice. Where any incidents occur that may have the potential to cause harm, BARDOC will act in a timely manner, investigating, reflecting, learning and where appropriate to do so, share information to reduce the risk of reoccurrence. BARDOC understands that there are two different types of candour which are statutory duty and professional duty.

BARDOC is regulated by the CQC under the statutory duty of candour and certain staff at BARDOC will also fall under the professional duty of candour.

**SAFEGUARDING**

All staff are responsible for ensur