Nhs 111 Health Advisor/call Handler

2 weeks ago

Ferndown, United Kingdom Dorset HealthCare University NHS Foundation Trust Full time

Are you looking for a new challenge where you can be compassionate and save lives across the Dorset community?

This is your chance to come and join us as a Health Advisor in our NHS 111 service You will have a great opportunity to make a real difference by working for an organisation dedicated to delivering a responsive and patient focused service to people requiring healthcare advice and assistance.

Our Health Advisors are the very first point of contact for all who use the 111 service. Joining us in this role, you will find a busy, friendly environment of likeminded people, dedicated to providing excellent patient care. Your entry into the role will be fully supported with a choice of two structured training programmes to choose from based at our hub in St Leonards. We offer a variety of rotas to suit your lifestyle - Please see attached documents for further rota details.

**Training course information**:
**Full time course - 13th May 2024**: 37.5 hours per week - Monday - Friday 0900-1700 for 5 weeks

**Part time course - 12th May 2024**: 23 hours per week - Sunday 0900-1700 and Monday - Thursday evenings 1800-2200 for 7 weeks

Interviews will be held on the 2nd and 5th April 2024

R egretfully we do not offer Tier 2 sponsorship for this position.

At Dorset HealthCare we are passionate about the support and training we provide for our Heath Advisors; you will have a period of supervised practise with our supportive team.

Applicants must have a good all-round education and a passion for providing excellent customer service. You do not need to have worked in healthcare before but should be able to demonstrate good communication skills as a Health Advisor.

Receive telephone calls and other contacts from members of the public and healthcare professionals requiring assistance and information.

Handle all calls and contacts courteously, efficiently and in a way that best meets the immediate needs of the patient.

Have excellent telephony and IT skills and be able to record all information accurately and take appropriate action where required.

Always maintain the integrity and confidentiality of all patient and Trust information.

Participate in all audit and quality of service improvement processes. Undertake other reasonable duties as required by the Clinical Hub Manager.

Employment in this post requires an Enhanced Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of. Applicants who subscribe to the DBS update service are able to present a valid DBS certificate instead of requiring a new check.

At Dorset HealthCare we’re on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We’re a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.

We do things differently here - it’s one of the reasons the CQC rated us ‘outstanding’ in 2019. It’s also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you’re looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you’ll be part of a strong team, challenge yourself, build a career, and teach us what we don’t know. And you’ll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.

  • Nhs 111 Health Advisor

    7 days ago

    Ferndown, United Kingdom Dorset HealthCare University NHS Foundation Trust Full time

    Are you looking for a new challenge where you can be compassionate and save lives across the Dorset community? This is your chance to come and join us as a Health Advisor in our NHS 111 service! You will have a great opportunity to make a real difference by working for an organisation dedicated to delivering a responsive and patient focused service to...

  • Customer Service Advisor

    4 weeks ago

    Ferndown, United Kingdom Bond Williams Full time

    Customer Service Advisor - Ferndown - Salary £21,159 + Bonus Our client, a family-owned business based in Ferndown, are currently looking to recruit a Customer Service Advisor to join their growing team. You will be exceeding customer expectations and providing the highest level of service at all times. **Duties**: - Ensure customers ordered are...

  • Customer Service Advisor

    4 weeks ago

    Ferndown, United Kingdom Bond Williams Full time

    Customer Service Advisor - Ferndown - Competitive Salary + Bonus Our client, a family-owned business based in Ferndown, are currently looking to recruit a Customer Service Advisor to join their growing team. You will be exceeding customer expectations and providing the highest level of service at all times. **Duties**: - Ensure customers ordered are...

  • Insurance Advisor

    4 weeks ago

    Ferndown, United Kingdom Cowell Recruitment Full time

    **Job description** - **PERSONAL LINES INSURANCE ADVISOR - FERNDOWN**_ - **Cowell Recruitment**_ _are delighted to be assisting our client in their search for a _**Personal Lines Insurance Advisor **_to join a successful insurance broker based in_ **Ferndown.**_ - **What we are looking for**:_ - _Previous experience in the insurance industry (Personal...

  • HR & Recruitment Advisor (Hybrid)

    3 weeks ago

    Ferndown, Dorset, United Kingdom Talent Sure Recruitment Limited Full time

    HR & Recruitment Advisor Ferndown, Dorset (Hybrid working options after probation) Hours: Monday - Friday Our client is a highly successful IT Services Provider based in Ferndown, Dorset. Their Company ethos revolves around ambition, integrity, and community, and this shows in our employees with the average length of service exceeding 10 years. They...

  • HR Manager

    2 days ago

    Ferndown, United Kingdom Rubicon People Partnership Full time

    HR Manager (part-time – 24 hours over 3 days), Poole, £55,000 FTE The purpose of this role Are you an HR Manager, or at Advisor level looking for that next step up, that is keen to support and deliver HR strategies across a business? As HR Manager in this job share arrangement you will provide a professional service across the business in line with...

  • HR Manager

    3 days ago

    Ferndown, United Kingdom Rubicon People Partnership Full time

    HR Manager (part-time – 24 hours over 3 days), Poole, £55,000 FTEThe purpose of this roleAre you an HR Manager, or at Advisor level looking for that next step up, that is keen to support and deliver HR strategies across a business? As HR Manager in this job share arrangement you will provide a professional service across the business in line with...

  • HR Manager

    2 weeks ago

    Ferndown, Dorset, United Kingdom Rubicon People Partnership Full time

    HR Manager (part-time 24 hours over 3 days), Poole, GBP55,000 FTEThe purpose of this roleAre you an HR Manager, or at Advisor level looking for that next step up, that is keen to support and deliver HR strategies across a business? As HR Manager in this job share arrangement you will provide a professional service across the business in line with policies...

  • Duty Manager

    6 days ago

    Ferndown, United Kingdom McCarthy and Stone Full time

    McCarthy Stone are looking for a professional Duty Manager to join their team at their prestigious development, Cherrett Court in Ferndown.  This is not traditional care, this is better!  Base salary: £13.56 per hour day rate and £11.44 sleeping night rate per hour plus additional pay (see below)  Hours: 34.75 per week (includes day and night...

  • Duty Manager

    6 days ago

    Ferndown, United Kingdom McCarthy Stone Full time

    McCarthy Stone are looking for a professional Duty Manager to join their team at their prestigious development, Cherrett Court in Ferndown. This is not traditional care, this is better! Base salary: £13.56 per hour day rate and £11.44 sleeping night rate per hour plus additional pay (see below) Hours: 34.75 per week (includes day and night...

  • HR Policy Director

    2 weeks ago

    Ferndown, Dorset, United Kingdom Rubicon People Partnership Full time

    HR Manager (part-time - 24 hours over 3 days),Poole, £55,000 FTE Are you an HR Manager, or at Advisor level looking for that next step up, that is keen to support and deliver HR strategies across a business? As HR Manager in this job share arrangement you will provide a professional service across the business in line with policies and procedures,...

  • HR Manager

    2 weeks ago

    Ferndown, Dorset, United Kingdom Rubicon People Partnership Full time

    HR Manager (part-time - 24 hours over 3 days),Poole, £55,000 FTE The purpose of this role Are you an HR Manager, or at Advisor level looking for that next step up, that is keen to support and deliver HR strategies across a business? As HR Manager in this job share arrangement you will provide a professional service across the business in line with...

  • Out of Hours Dispatcher

    7 days ago

    Ferndown, United Kingdom Dorset HealthCare University NHS Foundation Trust Full time

    We are looking for proactive, positive, respectful, supportive, reliable and trustworthy people to join us at Dorset HealthCare - we’re the biggest provider of healthcare in Dorset and offer exciting opportunities for people with a range of skills. We want to be better every day - do you? This is an opportunity to work within the Dorset Out of Hours...