Digital Services Team Leader

3 months ago


Leeds, United Kingdom Pharmacy2U Ltd Full time

**Role **- Digital Services Team Leader

**Location** - Leeds, LS15 8GB (Hybrid)

**Salary **- £30,000 - £35,000

**Hours - **Monday - Friday (08:30 - 5pm)

**About Us**

Pharmacy2U is the UK's first and largest online pharmacy, we're a market leader in the pharmacy world, helping over 700,000 patients in England manage their NHS repeat prescriptions from request through to delivery. For over 20 years, we have used cutting-edge technology alongside our UK-based pharmacists, dispensing specialists, and customer care advisers to help improve the lives of patients.

**Role**

To lift the capability of our people to increase the customer satisfaction with our service. To lead and organise our people to achieve our core key performance indicators. To unblock problems and obstacles that prevents us achieving our core key performance indicators.

**Responsibilities**
- Coach and develop employees to achieve consistent performance
- To motivate your team through regular quality checks and feedback, understanding the team and customer needs, providing an appropriate service/solution, and identify opportunities to develop relationships
- Manage leave, absence and daily shifts to ensure operational business needs are met at core hours
- Act as first point escalation for operational day to day issues
- Continuously support a team of pharmacists who deliver digital services, such as NMS, DMS and PCS.
- Organise work daily to help drive efficiency
- Analyse problems and provide an effective solution
- Identify and implement initiatives aimed at improving operational processes
- Motivate and develop your team
- Build strong relationships with key stakeholders
- Assessing and reporting data of the service and calls

**Skills**
- Numerate
- IT literate (used IT systems and is quick to learn)
- Ability to use Excel at intermediate level
- Demonstrate drive, initiative and proactivity in role
- Proven ability to work both as part of a bigger team and individually
- Ability to prioritise and organise tasks and workload
- Strong communication skills (verbal and written)
- Display high level of accuracy

**Experience**
- Experience of working in a pressured environment, delivering against tight deadlines
- Experience of working within company and ethical rules and regulations
- Experience of working in a highly accurate environment

**Knowledge and Qualifications**
- GCSE (or equivalent) Maths and English Grade C or above
- Ability to use Excel at an intermediate level
- At least 2 years experience in Team Management or as a Team Leader in a contact centre environment

**What we will offer you**
- Occupational sick pay
- Contributory pension
- Employee discount site
- In house mental health support
- Health and wellbeing initiatives
- Discounted gyms
- 25% Discount on staff health and beauty purchases
- Social events throughout the year
- Park life membership (exclusive offers and discounts for the Springs, Leeds)
- Free onsite parking and refreshments
- Electric vehicle charging points
- Cycle to work scheme
- Green car scheme
- 25 days annual leave increasing with service plus bank holidays or 28 days annual leave
- Flexible/Hybrid working
- Long service bonus
- Refer a friend bonus
- Blue Light Card

Key Words - #ContactCentre #Teamleader #Services #Pharmacy #Management

IND



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