Journey Coach

**Journey Coach**
**Permanent Role**
**Full Time 37.5 Hours per week**
**Based in Ashford, Kent
- Scheme Name: Kent & Medway Supported**
**Salary £22,898**
**Working Pattern
- **Shifts **7am - 3pm and 2pm - 10 pm including weekends on a rota basis
Want to make a real difference to the lives of people? For over 90 years, The Riverside Group has been providing affordable housing across the UK to people as well as care for the elderly and support for those who face homelessness.

**The difference you’ll make**

You will deliver a ‘best practice’ support service, appropriate to clients’ needs, ensuring the delivery of individual personalised support packages, reflective of different client needs, including culture and diversity issues. Assisting clients with day-to-day tenancy issues, payment of rent, claiming benefits, preparing units to let. The emphasis will be on using coaching methods to empower clients on their resettlement journey.

**So, who are you?**

Ideally, you will have experience of working with vulnerable client groups, experience of delivering structured support in either housing or social care and be able to demonstrate IT Skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Riverside.

**Enjoy the rewards**

Working with us, you’ll enjoy competitive pay, 28 days holidays plus bank holidays, a wide range of benefits, flexible working, and the chance to learn valuable new skills. We empower our people to do great work by investing in learning, personal development, and technology.

If you’re the kind of person that wants to do a really great job and make a difference to our customers, we think you’ll love it here. Sound like a challenge you’d like to take on? Then get in touch and let’s talk about how you can help us transform lives and revitalise neighbourhoods.

We encourage applicants from all sections of the community so that we can truly reflect the neighbourhoods in which we work.

**Role Profile**

The Journey Coach is responsible for the delivery of individual, positive outcome focused support packages to clients of Riverside’s supported schemes and ensuring that the support service promotes empowerment and independence. The emphasis will be on using coaching methods to empower clients on their resettlement journey.

It is imperative to work as part of a staff team committed to “best practice” in the social housing field working proactively with clients in achieving their personalised support outcomes.

The team approach with cover the services in the Riverside mental health pathway and will include pre-tenancy relationship building with potential clients in other buildings within the pathway.

**Role requires**:

- Delivering a ‘best practice’ support service, appropriate to clients’ needs.
- Ensuring the delivery of individual personalised support packages, reflective of different client needs, including culture and diversity issues.
- Assisting clients with day-to-day tenancy issues, payment of rent, claiming benefits, preparing units to let.
- Knowledge of ‘best practice’ in both crisis intervention and planned support working.
- Undertaking referrals and assessments of potential clients, working with them to identify the most appropriate housing solution for their needs.
- Ensuring clients have access to relevant external support services.
- Working with clients to agree and set goals and actions.
- Meeting clearly defined client outcome targets through key-working, support plans, risk assessments and other interventions.
- Ensuring that opportunities for education, training and employment opportunities are integral to the support service. The aim being to enable clients to develop the life skills to live as independently as possible.
- Maintaining accurate and timely records of all activities including the maintenance of a support planning database.
- Providing practical support and information to clients when entering the service and throughout their involvement with the service, e.g., assisting clients in the completion of occupancy agreements and welfare benefit claims.
- Working in line with ‘health and safety’ and safe guarding requirements to ensure the overall safety and security of the client.
- Report repairs and maintenance needs on behalf of the client following agreed procedures.
- Promote and encourage a high level of client involvement, consultation and communication.
- To understand your role in the organisation and to be accountable for your contribution to maximise profitability
- To understand how your job contributes to the overall purpose of the organisation and be accountable for delivering it in the most efficient way.
- To understand that your efforts will be client led and be accountable for positive and tangible outcomes.
- To understand that Riverside is a nationally focused organisation and to be accountable for adhering