Vehicle Rental Agent

2 weeks ago

Liverpool, United Kingdom Volkswagen Commercial Vehicles Full time

**The opportunity**:
Due to continued growth, we have a rare opportunity to join us as a Vehicle Rental Agent at our Volkswagen Commercial Vehicles Dealership in Liverpool.

Working in a fast paced environment, you’ll be responsible for owning the end to end Vehicle Rental process for our customers.

We pride ourselves on providing a high quality service and are looking for someone with a proven track record of providing excellent customer service.

**More about the role**:

- Owning the full rental experience from vehicle preparation, interacting with customers to handling returns.
- Providing excellent face-to-face customer service.
- Being a brand ambassador - positively promoting our products and services.
- Working towards targets to increase productivity and sales.

**More about you**:

- Proven marketing and customer service skills
- Great communication and organisational skills
- The ability to provide great customer service
- High levels of accuracy and attention to detail
- Good literacy and numeracy skills
- Ability to work under pressure and meet deadlines
- Proven experience of Vehicle Rental, knowledge of Commercial Vehicles would be advantagous
- A full driving UK licence

**A bit more about the family**:
Founded in 2003 by Michael Smyth and his three sons, David, Peter and John, Swansway has grown from five motor dealerships in Cheshire and the West Midlands to the 20 dealerships we have today. From Birmingham in the South to Carlisle in the North we partner with eleven brands including; Audi, Volkswagen, Land Rover, Honda and many more.

We’re expanding our own-brand, Motor Match our used sites, and we don’t stop at dealerships; we operate four Volkswagen Group Trade Part Centres, an Accident Repair Centre, a Group Fleet Sales Centre and an eBay shop re-cycling obsolete parts. All this is supported by our Head Office in Crewe.

But, it’s not what we do that makes us the company we are, it’s how we do it; it’s our family heritage that sets us apart, with the Smyth family playing a hands-on role in the day-to-day running of the business; we genuinely care about our customers and our Swansway family and that makes us a great place to work. We live by our caring, honest and proud values which is why our long service boards are brimming with names who’ve been with us five, ten and fifteen years

**Benefits of working for Swansway Group**:

- Holidays that increase with length of service
- Your Birthday off
- Company Pension Scheme
- Death in Service Benefit
- Long service recognition
- Annual flu jab
- Discounts on products and services that extend to your family and friends
- Cycle to work scheme
- Employee recruitment referral payments
- Employee assistance programme and counselling service
- Occupational health services
- Flexible working patterns
- Car Benefit Scheme for employee or family

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