Service/till Assistant

6 months ago

Gateshead, United Kingdom Daisy Chain Project Full time

**Till Assistant**

**Job brief**

We are looking for a Service/Till Assistant with the ability to work at our Megastore in Gateshead. You will bring your experience, energy, and enthusiasm to the role of supporting the Assistant Store Manager with the day-to-day retail activities of the shop. As part of a dynamic team you will help drive sales, and support shop operations. Retail experience, excellent customer service, and strong organisational skills are all essential requirements for this role.

Hours per week 11 hours per week

Saturday 10am 17:00 pm (with ½ hour break)

Sunday 10am 15:00 pm (with ½ hour break)

Salary - National Living Wage (dependant on age)

**Key Tasks**
- Ensuring all stock is priced and displayed on the shop floor
- Achieve maximum sales at all times
- Ensure that the high standard of service to customers is maintained at all times
- Operate the tills to process customer purchases
- Maintain high volumes of stock on the shop floor at all times through regular replenishment
- Assist any promotion in the shop as directed by the Management Team
- Maintain a high standard of display on the shop floor
- Achieve and maintain high standards of housekeeping, organisation and cleanliness throughout the store
- Adhere to the Gift Aid procedure when processing Gift Aided stock
- Price stock at a consistent level according to our pricing structure
- The role will demand moving, sometimes high volumes, of stock on a daily basis and managing stock levels
- Assist in the training of volunteers as required
- Complete all administrative paperwork such as sales sheets, gift aid sheets and stock control sheets correctly and promptly
- Ensure that all Daisy Chains till procedures are adhered to and that cash is kept secure

**Additional responsibilities**:

- Comply with the Charities Health and Safety policy in all employment practices
- Maintain the integrity of the Daisy Chain brand in all internal and external communications
- Maintain a proactive approach to your role and responsibilities along with a commitment to contribute and maintain the positive working ethos within the Charity
- Maintain working knowledge of the policies and regulations governing the Charity
- Assure attendance at staff meetings.
- Undertake any training and development deemed necessary for the pursuance of the post
- Work in a way that contributes to the continuous improvement of the Charitys services and embraces the organisations quality initiatives
- Any other duties from time to time, commensurate with the level of the post
- An understanding of and commitment to equal opportunities

This job outline is intended to indicate the broad range of responsibilities and requirements of the post. It is neither exhaustive nor exclusive but, while some variation can be expected in particular duties, the outline is considered to provide a reasonable general description of the post.

**Person Specification**

**Experience**
- Retail Experience E
- Charity Retail Experience D
- Experience of working within the voluntary sector D

**Qualifications**
- Educated to GCSE Level E

**Knowledge & Skills**
- Excellent interpersonal, and communication skills E
- An organised and flexible approach while maintaining good attention to detail E
- Knowledge of retail principles, methods and procedures E
- Knowledge of the Gift Aid process D

**Other**
- Comfortable working with members of the public E
- Willingness to be flexible about the work undertaken E
- Work within agreed and often tight timescales E
- To be a self-starter E
- Should be of smart appearance and articulate -E
- Honest and reliable -E
- Must be helpful and polite and have a friendly and engaging personality E
- Able to work as part of a sales team -E
- Sympathetic with the aims of Daisy Chain E

**Company Benefits**

Our staff do amazing jobs and as such we want to reward our staff that is why we offer
- Enhanced holiday leave of 33 days annual leave (pro rata for part time employees) rising to 35 after 5 years service.
- Birthday day off
- A bespoke induction plan specific to you and your role which starts as soon as a job offer is accepted.
- Alongside your induction plan new members of staff have a 6-month induction programme and planned meetings with their line manager to ensure the employee is settling in and offer any support needed to fulfil their role.
- Ongoing training and development.
- Our Employee Assistance Programme offers a full range of confidential services designed to ensure you receive professional support that may affect work and home life.
- Company Pension Scheme.
- Staff discount.
- Free on-site car parking and refreshments.
- Social and charitable events.
- Company sick Pay after successful completion of probationary period.
- Savings Club
- Give as you earn scheme for staff to make donation to a charity of their choice if they wish.
- If your role requires membership of a professional Body we will pay your membership fees.

ETHOS & CULTURE
- I am

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