Customer Relations Officer

2 weeks ago

London, United Kingdom L&Q Full time

**Customer Relations Officer (Stage 1)**

**The Role**:
**Title**:Customer Relations Officer (Stage 1)**
**Contract type: Permanent**

**Hours: Full time, 35 hours per week**
**Location: West Ham Lane, Stratford or Sale Point, Manchester**

**Persona**:Agile/hybrid working
- office based 20-40% (3-4 days working from home)**

**Salary**:Inside London starting from £31,923pa**

**Outside London starting from £28,045pa**

**Interviews will be held on: 16**th** May 2024**

**Role Profile.docx**
- Do you consider yourself to be a high achiever, who not only meets but exceeds targets?- Do you thrive in a fast-paced environment and work well under pressure?-
- Our Customer Relations team is expanding, and we have some great opportunities for customer service professionals wanting to make a difference. We continually strive to provide first class service to our customers, who are at the heart of what we do, and we are committed to making the right decisions with complaints.- As a Customer Relations Officer, you will be responsible for reviewing and responding to complex Stage 1 complaints in line with the Housing Ombudsman Complaint Handling Code. The role involves managing a case load of ongoing complaints through to resolution, supporting our residents and colleagues across the business. The aim is to provide the customer with the best outcome that resolves the complaint.-
- We are looking for strong communication skills, both verbal and written, to produce excellent responses, and out the box thinking to resolve complex complaints. You’ll need to be caring, understanding and empathetic.- Successful applicants must have a confident approach in reviewing cases and be able to challenge decisions. Complaints could cover multiple areas of the business, and therefore strong and effective diplomacy and stakeholder management skills are essential. Being able to manage your time, workload and be highly motivated, is also an important part of the role.- Duties will include:
- Managing and owning a caseload. Volumes may vary but you can expect at least 3-5 new complex complaints per week, and you may have 50 or more ongoing complaints to manage at any time
- Conducting thorough impartial investigations
- Working within response deadlines and adhering to team SLA’s/ KPI’s
- Challenge decisions of internal departments
- Calculating compensation in line company procedures
- Ensuring information is carefully documented and systems are updated
- Being conversant with the Housing Ombudsman code and ensuring that complaint handling and decisions are in line with the code
- Key skills and experience:
- Strong customer service and complaint handing experience
- Excellent written and verbal communication
- Inquisitive and investigative nature
- Critical thinker and ability to use own initiative
- Quick learner
- Computer literate
- Able to work at a fast pace and meet deadlines
- The ability to communicate effectively with residents from a wide range of backgrounds and to recognise vulnerabilities and tailor your approach accordingly
- Be supportive, empathetic and willing to think outside the box
- Be willing to challenge decisions which do not meet the HOS code and the needs of the resident-
**For more information, please refer to the role profile.**

**Our commitments**:

- At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.-
- We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you’re interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.- We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.- We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.- L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 100,000 homes, primarily across London and the South East.- As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our

  • Customer Relations Officer Major Works

    6 days ago

    London, United Kingdom L&Q Full time

    L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 97,000 homes, primarily across London and the South East. As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the...

  • Customer Relations Coordinator

    4 days ago

    London, United Kingdom Air Canada Full time

    **Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** A full-time permanent vacancy has arisen for the position of Customer Relations...

  • Customer Relations Officer

    5 days ago

    East London, United Kingdom London and Quadrant Housing Trust Full time

    Customer Relations Officer (Stage 1) The Role: Title: Customer Relations Officer (Stage 1) Contract type:Permanent Hours: Full time, 35 hours per week Location: West Ham Lane, Stratford or Sale Point, Manchester Persona: Agile/hybrid working- office based 20-40%(3-4 days working from home) Salary: Inside London starting from £31,923pa Outside...

  • Investor Relations Assistant

    3 weeks ago

    London, United Kingdom The OHUB - Public Relations Full time

    We are seeking a highly motivated and detail-oriented individual to support the investment relations team as an **IR Assistant **at a renowned Financial Services company. If you're a proactive multitasker with excellent communication skills and a passion for investment relations, we want to hear from you! **IR Assistant (based in London, Salary: £57k -...

  • Customer Relations

    5 days ago

    London, United Kingdom Primary Finance Full time

    London (Hybrid) Full Time **Role Description** **Duties and Responsibilities** - Contact requests / support tickets - Telephone call-backs - Virtual and in-person meetings - Contributing during webinars and company events (answering questions, ushering) - Scheduling calls and routing customers between departments, communicating with larger team -...

  • Senior Customer Relations Officer

    3 days ago

    East London, United Kingdom London and Quadrant Housing Trust Full time

    Senior Customer Relations Officer (Stage 2)The Role:Title:Senior Customer Relations Officer (Stage 2)Contract type:12 Month FTC covering Maternity LeaveHours: Full time, 35 hours per weekLocation: West Ham Lane, Stratford or Sale Point, ManchesterPersona:Agile/hybrid working- office based 20-40%(3-4 days working from home)Salary:Inside London starting from...

  • Junior Customer Relations Officer

    1 week ago

    London, United Kingdom Ayan Capital Full time

    Our efforts are directed towards building a digital ecosystem of Islamic financial products in the UK. We have started by providing car finance for PCO drivers. We are supported by an amazing IT & project team, but the client-facing team needs some further reinforcement, as the number of customer enquiries and applications is continuing to grow. Join us to...

  • Junior Customer Relations Officer

    Found in: Jooble UK C2 - 2 weeks ago

    London, United Kingdom Ayan Capital Full time

    Our efforts are directed towards building a digital ecosystem of Islamic financial products in the UK. We have started by providing car finance for PCO drivers. We are supported by an amazing IT & project team, but the client-facing team needs some further reinforcement, as the number of customer enquiries and applications is continuing to grow. Join us to...

  • Junior Customer Relations Officer

    Found in: Talent UK 2A C2 - 1 week ago

    Greater London, United Kingdom Ayan Capital Full time

    Our efforts are directed towards building a digital ecosystem of Islamic financial products in the UK. We have started by providing car finance for PCO drivers. We are supported by an amazing IT & project team, but the client-facing team needs some further reinforcement, as the number of customer enquiries and applications is continuing to grow.Join us to...

  • Junior Customer Relations Officer

    Found in: Appcast UK C C2 - 1 week ago

    Greater London, United Kingdom Ayan Capital Full time

    Our efforts are directed towards building a digital ecosystem of Islamic financial products in the UK. We have started by providing car finance for PCO drivers. We are supported by an amazing IT & project team, but the client-facing team needs some further reinforcement, as the number of customer enquiries and applications is continuing to grow.Join us to...

  • Junior Customer Relations Officer

    Found in: Appcast UK C2 - 1 week ago

    Greater London, United Kingdom Ayan Capital Full time

    Our efforts are directed towards building a digital ecosystem of Islamic financial products in the UK. We have started by providing car finance for PCO drivers. We are supported by an amazing IT & project team, but the client-facing team needs some further reinforcement, as the number of customer enquiries and applications is continuing to grow.Join us to...

  • Junior Customer Relations Officer

    Found in: Whatjobs ES C2 - 1 week ago

    Greater London, United Kingdom Ayan Capital Full time

    Our efforts are directed towards building a digital ecosystem of Islamic financial products in the UK. We have started by providing car finance for PCO drivers. We are supported by an amazing IT & project team, but the client-facing team needs some further reinforcement, as the number of customer enquiries and applications is continuing to grow. Join us to...

  • Junior Customer Relations Officer

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    Greater London, United Kingdom Ayan Capital Full time

    Our efforts are directed towards building a digital ecosystem of Islamic financial products in the UK. We have started by providing car finance for PCO drivers. We are supported by an amazing IT & project team, but the client-facing team needs some further reinforcement, as the number of customer enquiries and applications is continuing to grow.Join us to...

  • Customer Relations Manager

    Found in: Talent UK C2 - 2 weeks ago

    London, United Kingdom Southbank Centre Full time

    We are looking for a Customer Relations Manager to join our Visitor Experience and Ticketing department on a permanent full time basis.  The Customer Relations Manager is a role that responds to customer feedback and complaints, and undertakes key administrative tasks to keep our events running smoothly for visitors. The role sits in the Visitor...

  • Senior Customer Relations Advisor

    3 weeks ago

    London, United Kingdom Falcon Green Full time

    Role Summary: Seeking a Senior Customer Relations Advisor with a strong background in Clerk of Works responsibilities to elevate the customer experience within a growing residential construction firm. This pivotal role requires adeptness in fieldwork, conducting end-of-day inspections, and surveys on-site, alongside handling general Customer Relations...

  • Senior Customer Relations Advisor

    Found in: Jooble UK C2 - 3 weeks ago

    London, United Kingdom Falcon Green Full time

    Role Summary: Seeking a Senior Customer Relations Advisor with a strong background in Clerk of Works responsibilities to elevate the customer experience within a growing residential construction firm. This pivotal role requires adeptness in fieldwork, conducting end-of-day inspections, and surveys on-site, alongside handling general Customer Relations...

  • Customer Relations Officer Stage 2 Reviewer

    6 days ago

    London, United Kingdom L&Q Full time

    **Contract Type: 12 month fixed term contract** **Hours: Full time, 35 hours** **Work Patterns: 8am - 4pm & 9am - 5pm** **Persona: Agile, 20-40% of the time in the office, 3-4 days at home** **Office location: Cray House, Sidcup or West Ham Lane, Stratford** **Salary: £28,553 per annum** *** **Interviews will be held on 1st March 2023 via Microsoft...

  • Senior Customer Relations Advisor

    Found in: Talent UK 2A C2 - 3 weeks ago

    London, United Kingdom Falcon Green Full time

    Role Summary:Seeking a Senior Customer Relations Advisor with a strong background in Clerk of Works responsibilities to elevate the customer experience within a growing residential construction firm. This pivotal role requires adeptness in fieldwork, conducting end-of-day inspections, and surveys on-site, alongside handling general Customer Relations Advisor...

  • Customer Relations Specialist

    6 days ago

    London, United Kingdom Fisker Inc Full time

    About Fisker Inc. California-based Fisker Inc. is revolutionizing the automotive industry by developing the most emotionally desirable and eco-friendly electric vehicles on Earth. Passionately driven by a vision of a clean future for all, the company is on a mission to become the No. 1 e-mobility service provider with the world’s most sustainable...

  • Senior Customer Relations Advisor

    Found in: Appcast UK C C2 - 2 weeks ago

    London Area, United Kingdom Falcon Green Full time

    Role Summary:Seeking a Senior Customer Relations Advisor with a strong background in Clerk of Works responsibilities to elevate the customer experience within a growing residential construction firm. This pivotal role requires adeptness in fieldwork, conducting end-of-day inspections, and surveys on-site, alongside handling general Customer Relations Advisor...