Operations Specialist

5 months ago

London, United Kingdom Tate Full time

**French Operations Specialist**

**Temp to perm**

**Location**:Remote (with London office attendance as needed and occasional travel to events and client meetings)**

**Hourly rate**: £17.94ph

**Are you a French-speaking operations specialist, committed to improving customer experiences and able to ensure operational efficiency?**

We have an exciting temporary opportunity with one of the largest international membership organisations for Anti-Financial Crime professionals. The role will turn permanent. It's an exciting time for them as they are in need of a Service Operations Specialist who s fluent in French.

You will be responsible for carrying out day-to-day operational tasks whilst ensuring the smooth and efficient daily operations of a company and excellent service delivery to internal external clients or stakeholders.

**Primary responsibilities include**:

- Data entry, order processing, invoicing and member follow-ups, reports etc.
- Process customer requests
- Investigate and resolve customer complaints.
- Support delivery of key events, (face-to-face or virtual) tasks as assigned.
- Event set up in system with workflows.
- Managing ongoing registrations and reporting.
- Shipping and logistics, onsite registration, managing temps and web hosting.
- Post events follow up
- Support the company's B2B strategy
- Participate in existing client relationship management of assigned accounts
- Prepare and attend client meetings (virtual or in person)
- Assist in fulfilling ad hoc client requests (e.g. data pulls)
- Oversight of account, ensuring that cases are completed within SLA
- Document meeting discussions
- Optimizing operational processes and procedure
- Assisting with the implementation of new processes and procedures.
- Identifying ways to improve customer experiences.
- Assist in maintaining policy and procedure documents, as required.

**Qualifications and experience**:

- Fluent in French
- Minimum Bachelor's Degree.
- Minimum of 2+ years of experience with financial services, compliance, fintech etc. companies.Customer service orientation with a demonstrated desire to exceed expectations - the ability to work in a fast-paced environment whilst completing multiple requests and tasks within agreed timelines.
- A "Do Whatever It Takes" attitude to get things done - to meet the team and individual objectives/goals.
- Strong attention to detail and ability to work well in a team.
- Good numeracy and problem-solving skills.
- Demonstrated ability to prioritise and manage multiple tasks, in order to meet deadlines and handle peak workload periods
- Interpersonal and relationship management skills
- Analytical skills (i.e. ability to identify correlations, trends and inconsistencies in data)

Tate is acting as an Employment Business in relation to this vacancy.

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