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Host

4 months ago

Newcastle upon Tyne, United Kingdom Hard Rock Cafe Newcastle Full time

**HARD ROCK INTERNATIONAL JOB DESCRIPTION: HOST**

AUTHENTIC EXPERIENCES THAT ROCK

HARD ROCK INTERNATIONAL SEPTEMBER 2020

LOCATION: Hard Rock Cafe Newcastle

POSITION TITLE: Host

REPORTS TO: Department Manager and/or General Manager

DIRECT REPORTS: Host Manager

DATE CREATED: 21.03.23

The Host is the initial contact with the guests. Therefore, it is essential to start guests off with a positive experience at the front door. A Host is anyone who greets, seats and pages guests. In addition, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).

PRIMARY RESPONSIBILITIES
- Opening doors, where applicable. - Welcoming and thanking guests. - Answering questions - accurately and politely. - Maintaining a clean and organized waiting area. - Answering the phone. - Directing guests to areas & restrooms. - Providing security for co-workers, guest’s, and celebrities. - Assisting servers, bussers and managers. - Performing opening, closing & side duties - cleaning glass, polishing brass, sweeping & vacuuming the floor, wiping menus, restroom maintenance, etc. - Assuring the complete satisfaction of each and every guest. - Creating memorable experiences. - Entertaining guests to create “Raving Fans.” This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

REQUIREMENTS EXPERIENCE, EDUCATION, AND CERTIFICATIONS
- High School diploma or equivalent. SKILLS - Remaining calm in a hectic, fast-paced atmosphere. - Demonstrating a high level of organization, attention-to-detail, and a sense-of-urgency. - Displaying a positive and outwardly friendly attitude toward guests and co-workers.
- Ability to move throughout the cafe (standing, walking, kneeling, bending) for extended periods of time. - Ability to sit for extended periods of time. - Ability to make repeating movements of the arms, hands, and wrists. - Ability to express or exchange ideas verbally and perceive sound by ear. - Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders. - Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds. - Ability to turn or twist body parts in a circular motion. - Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment. - Ability to travel via auto or airplane for long periods of time.

ADDITIONAL REQUIREMENTS
- Must be the minimum legal age to be employed - Maintaining a well-groomed appearance (“having a plan”). - Following all uniform guidelines. - Practicing all general safety & sanitation standards. - Recycling products, where possible. - Maintaining HRC’s 5 core Values and Mission Statement. - This Cafe may cross-train the restaurant Hosts and the Retail Sales Associates.

**Be sure to include your desired position in the title. e.g. John Smith - Server**

**Due to the high amounts of CV’s we will not be able to respond to everyone.**

**If you do not receive any feedback within 3 weeks, please assume that all positions have been filled.**

Application Deadline: 09.04.23

**Job Types**: Full-time, Part-time, Permanent

**Salary**: From 10.18 per hour

**Salary**: £10.18-£10.42 per hour

**Benefits**:

- Discounted or free food
- Employee discount
- Store discount

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Weekend availability

**Experience**:

- hospitality: 1 year (required)

Work Location: One location