Customer Service Advisor

2 weeks ago


Halifax, United Kingdom Calderdale Council Full time

Application closing date
02/06/2024
- Location
Halifax
- Salary
Scale 3-4, scp 5-11; £23,500 - £25,979 per annum, pro rata
- Package
Part Time 27.5-hour Permanent Monday 12-5pm, Tuesday-Thursday 9am - 5pm)
- Job category/type
Council
- Job description**Post Ref**: CC930

Please note: Priority will be given to at risk applicants.

We are looking to recruit a customer focused individual who has a passion for delivering excellent customer service.

Customer First is the first point of contact for many of our customers, so enthusiasm is vital. You will need to be a good listener and problem solver. We are looking for an excellent team player, who is an outstanding communicator and who will assist in the effective performance of this busy and friendly team.

**What we’re looking for**:

- Solid communication skills, with the ability to use a range of communication styles to provide a personal approach.
- Able to quickly identify customers’ needs.
- Proven ability to use Microsoft Office to a high standard.
- Previous customer service experience advantageous but not essential as full training is provided.
- A genuine interest in the customer.
- Passionate about delivering great customer service. You will be the first point of contact with our customer.
- Organisational skills and the ability to multitask are essential.

You will be required to work from a designated council office and from home.

As well as flexible working arrangements, employees of the Council enjoy a comprehensive reward and benefits package, which includes generous terms and conditions of employment and access to a wide range of retail discounts and lifestyle savings to name a few.

Your induction and training will be in person at our Halifax Town Centre Office.

**Closing Date: 2nd June**

**Interview Date: 13th & 14th June**

We may utilise digital interview methods.

On 30 January 2019, the Council declared a climate emergency in a bold move to step up its action to tackle climate change.

We reserve the right to close vacancies prior to the advertised closing date, an early submission is advised.



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