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Monitoring Installation Officer
4 months ago
Location: Duart House, Bellshill, Scotland
**Salary**: £21,888.00 per annum
Posted: 3 Aug 2023
Closes: 1 Oct 2023
**Job Type**: Full Time and Permanent
Region / Division: UK & Ireland
Reference: G4S/MS/2491
5 weeks' holiday, contributory pension scheme, life assurance.
**Job Introduction**:
This is an amazing opportunity to work as a Monitoring Installation Officer within the Care and Justice system, playing a key role for this prestigious contract for the Scottish Government, which we have been successfully delivering for 20 years. We are very proud of this achievement, and our record of delivering excellent service whilst working as one supportive team.
You will be performing a significant role installing, monitoring and removing monitoring equipment. This makes a difference to people’s lives by enabling them to stay in the community and therefore reduces the impact on the Prison Service. Our clients are keen to have their device fitted and will cooperate with you when you visit them at home. You will meet a wide range of people whilst carrying out your duties across your region.
You will be required to work set shifts that may include weekends, due to the nature of the role we have to visit our clients during their curfew period as a result the role is backshift 16:00-00:00 hrs. You will be required to work a shift roster based on 35 hours per week although you may be asked to work additional hours when necessary. We offer a competitive salary of £12.03 per hour (pay review pending), company pension scheme, life assurance, 5 weeks’ paid holiday, staff discounts including Perks at Work.
You will also be given a pool car to travel to your meetings and appointments and a fuel card, mobile phone and tablet. A full driving licence is essential for the role and an ongoing programme of training and development will be provided.
If you can answer yes to these questions, then this role could be right for you..
- **Do you have experience and enjoy delivering excellent customer service whilst working as part of a team?**:
- **Are you a people person and naturally change your style to match who you’re speaking with?**:
- **Are you organised and able to prioritise your own workload?**:
- **Do you have a can-do attitude, enjoy going the extra mile ?**:
- **Do you pride yourself on achieving your goals and enjoy being rewarded for doing so?**:
- **Do you want your work to have an impact and make a difference?**:
- **Are you trustworthy and keep your word, you can be depended on you to do the right thing and be at the right place at the right time?**:
- **Have you got a non judgemental attitude?**
Please take a look at the Job Description and our “A Day in the Life of a Monitoring Installation Officer” document and if you think this is your ideal new career, we would love to hear from you.
Applicants must be over 18 years of age and able to obtain Disclosure Scotland vetting prior to taking up employment. This vetting will be at G4S expense.
**Role Responsibility**:
**Key Responsibilities & Accountabilities**
- Responsible for the installation, investigation of alerts and decommissioning of curfew orders within your designated area and in accordance with Company Procedures and terms of the contract.
- Support and advise persons during their period of curfew.
- Report incidents /non compliance to the appropriate agencies.
- Process incidents / violations within agreed timescales to meet SLA’s.
- Escalate reportable incidents to the Monitoring Centre and as per agreed procedures.
- Maintain, uphold and demonstrate values and protect the company brand.
- Document all contact with our customers both internal and external.
**Key Competencies**
- Acting Professionally
- Delivering Objectives
- Supporting & Working with Others
- Delivering Great Customer Service
**Skills & Knowledge**
**Essential**:
- Excellent interpersonal and communication skills.
- Ability to remain calm, positive and confident in a pressurised environment.
- Ability to make decisions based on facts and information available.
- Excellent time management skills with the ability to prioritise own workload.
- Flexible working style.
- Full UK driving licence.
**Desirable**
Please note, this role does not qualify for a visa under the current Government guidelines therefore to be considered for this role you must already have the right to work in the UK. Re-location costs will not be granted. You must live in reasonable commuting distance of the site.
