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Dual Skilled Monitoring Officer

3 months ago

Bellshill, United Kingdom G4S Full time

Looking for a job that gives you the security of working for a big company but the satisfaction of doing something meaningful as a valued member of a small, supportive team?  Why not join our Electronic Monitoring service?

This is an amazing opportunity to work as a Dual Skilled Monitoring Officer within the Criminal Justice sector. To join a team that has been managing the Electronic Monitoring contract, on behalf of the Scottish Government for over 20 years.  We are very proud of this achievement, and of our record of delivering excellent service whilst working as one supportive team.   

Your role will involve the installation, investigation, and decommissioning of electronic monitoring equipment. You will meet a wide range of people whilst carrying out your duties. As well as working in the Control Room as an Operator where you will recieve incoming calls from partner agencies, schedule visits to our clients, generate and distrubute reports and liaison with local authorities. 

You will be required to work a set shift pattern due to the nature of our business, we must visit our clients during their curfew period. As a result the role is primarily backshift with a start time between 16.00 - 17.00 and a finish time between 23.30 - 00.30. Shift patterns will be confirmed along with offer of employment and will include weekends. We offer a competitive salary of £13.68 per hour or £27,115.08  based on a full time 38 hours per week contract as well as a company pension scheme, life assurance, 5.6 weeks’ paid holiday, staff discounts including Perks at Work.

You will be given access to a pool car during your shift time that will enable you to complete your assigned tasks for the evening, you will also be provided with a fuel card, mobile phone and tablet. A full driving licence is essential for the role and an ongoing programme of training and development will be provided.

If you can answer yes to these questions, then this role could be right for you.. 

Do you have experience and enjoy delivering excellent customer service whilst working as part of a team?

Are you a people person and naturally change your style to match who you’re speaking with?

Are you organised and able to prioritise your own workload?

Do you want your work to have an impact and make a difference?

Have you got a non judgemental attitude?

Applicants must be over 18 years of age and able to obtain Disclosure Scotland vetting prior to taking up employment.  This vetting will be at G4S expense.

Main responsibilities

Key Responsibilities & Accountabilities

Responsible for the installation, investigation of alerts and decommissioning of curfew orders within your designated area and  in accordance with Company Procedures and terms of the contract.

Support and advise persons during their period of curfew.

Report incidents /non compliance to the appropriate agencies.

Process incidents / violations within agreed timescales to meet SLA’s.

Escalate reportable incidents to the Monitoring Centre and as per agreed procedures.

Build and maintain excellent working relationships with both internal and external customers through the application of the principles of pro-social modelling.

Maintain, uphold and demonstrate values and protect the company brand.

Document all contact with our customers both internal and external.

Key Competencies

Acting Professionally

Delivering Objectives

Supporting & Working with Others

Delivering Great Customer Service

The ideal candidate


Skills & Knowledge

Essential:

Excellent interpersonal and communication skills.

Ability to remain calm, positive and confident in a pressurised environment.

Ability to make decisions based on facts and information available.

Excellent time management skills with the ability to prioritise own workload.

Flexible working style.

Full UK driving licence

Please note, this role does not qualify for a visa under the current Government guidelines therefore to be considered for this role you must already have the right to work in the UK. Re-location costs will not be granted. You must live within a reasonable commuting distance of the site.

Allied Universal®, a leading security and facility services company, provides proactive security services and cutting-edge smart technology to deliver tailored, integrated security solutions that allow clients to focus on their core business. Our acquisition of G4S in 2021 expands our footprint and infrastructure on a global and local level. Through our vast network of more than 800,000 employees, we leverage global best practices in communities all over the world. Operating in around more than 80 countries with revenues of $18 billion, we are supported by efficient processes and systems that can only come with scale to help deliver our promise locally: keeping people safe so our communities can thrive. We believe there is no greater purpose than serving and safeguarding customers, communities, and people in today’s world. Allied Universal is There for you™. For more information, please visit