Document Controller
5 months ago
**Job Title**:Aftercare Coordinator / Document Controller
**Location**:Manchester
**Salary**:Up to £50,000
**The Client**
Our client is an interior fit-out and refurbishment construction business with over 20 years of trading history who specialise in high end commercial office refurbishments. They are looking for an experienced Document Controller / Aftercare Coordinator to their team.
**The Role**:
The Aftercare Coordinator supports the Chief Operating Officer to drive and maintain operational excellence; improves the customer experience post project delivery; and offers wider support in administration and document control
- Provide administration and organisational support to the Chief Operating Officer.
- Own and manage the Procore document management system.
- Own and manage the construction contract storage/database.
- Maintain and monitor project close out activity and dates post practical completion.
- Own and manage the ‘aftercare’ portal, ensuring that all post project requests from clients are handled and closed out in a professional and timely manner.
- Manage 1-4 week planner for aftercare operations, ensuring visibility and clarity of all planned works with clients, suppliers and internal team alike through proactive communication with clear trail
- Ensure look-ahead planning of activity with supply chain and in house operatives
- Maintain full audit trail of activity and close out of aftercare works
- Support for compliance team - ISO, supply chain and general administration support
- Identify process improvement opportunities.
- Develop this role - Identify potential areas of improvement.
- Support ongoing implementation of Procore and undertake audit inspections
**Requirements**:
- Experience as a document controller utilising Procore, this is essential.
- Organised and disciplined individual with a high level of attention to detail.
- Confident and an ability to communicate at all levels.
- Understanding of what excellent customer service looks and feels like and the aptitude to see things from the client’s perspective in order to shape an appropriate response.
- Desire to support **continuous improvement** within the Delivery team and across the business feeding back lessons learned to inform future sales efforts and project delivery.
Key deliverables & how you capture value
The Aftercare Coordinator / PA to COO is doing a good job if:
- You’re creating fans - feedback from clients regarding our clients aftercare service is overwhelmingly positive
- Aftercare issues are owned, managed and resolved quickly by the teams and are closely monitored
- Communication within the [delivery/aftercare] team is improving
- Day to day operations within the [delivery/aftercare] team is improving
- They’re achieving their objectives - agreed and reviewed with the Chief Operating Officer
- Document Controller, Aftercare Coordinator, Procore, Construction, Fit-Out, Document Control _
**Job Types**: Full-time, Permanent
**Salary**: £40,000.00-£50,000.00 per year
**Benefits**:
- Company pension
- Work from home
Schedule:
- Flexitime
- Monday to Friday
Work Location: Hybrid remote in Manchester, M1 1DE
Reference ID: BA180
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