Core Operations, Srassc

3 weeks ago

London, United Kingdom State Street Full time

**Who we are looking for**

The Client Operations Specialist is required to work in a client facing role within State Streets daily accounting oversight department. As part of the daily role, the Client Operations Specialist is acting in an oversight capacity, reviewing the Net Asset Values of UK registered portfolios and Pricing. The role holder is expected to work with State Streets Outsourced Service centers and Centers of excellence ensuring that client valuations are timely and accurate prior to release to the client.

**Why this role is important to us**

The team you will be joining is a part of State Street Global Services (SSGS). SSGS gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGS’ tools help our clients make better investment choices and act on growth opportunities.

Join us if making your mark in the financial services industry from day one is a challenge you are up for.

**What you will be responsible for**

As Client Operations Specialist - Senior Associate you will

**Management of Service Delivery**
- Exhibits highly detailed understanding and execution of all Oversight tasks and functions such as NAV validation and dissemination.
- Set and maintain high standards within the Accounting Oversight team
- Ensure NAV and reporting deadlines/deliverables are met with accuracy.
- Assist with general organization of team
- Cover for line manager during absence, on non-staffing matters
- Identify and implement process enhancements
- Ensure timely and accurate completion of team checklists and quality control as required
- Work independently on highly complex issues/clients
- Ensure effective logging and resolution of enquiries and liaise with appropriate parties to resolve/ escalate queries / problems within agreed timescales

**Manage Relationships / Communication**
- Ensure the line manager and others, as appropriate, are kept aware of all issues/problems/queries/work in progress that may impact upon the quality of service being given.
- Establish and maintain good working relationships with clients, third parties and colleagues, communicating effectively through formalised reporting and ad hoc liaison
- Regularly contribute to projects impacting the wider group
- Build strong relationships with COE’s
- Participate in shared service/client conference calls or meetings
- Provide feedback on Shared Services/COEs and maintain issues logs

**Management of NAV Pricing Service Delivery**
- Carry out oversight review of Multi Class OEIC, Money Market, Unit Trust, Life and Pension NAVs on a daily basis
- Ensure successful delivery of daily prices by agreed deadlines as per client SLA
- Co-ordinate other regular periodic deliverables to the client in line with SLA
- (e.g. Yields, KPIs, Expense invoices)
- Develop and review procedures
- Review complex client deliverables
- Provide technical expertise
- Liaise with regional shared service (i.e. offshore fund accounting team)
- Perform and manage cash and stock accounting vs custody reconciliations
- Support colleagues from offshore and monitor/review the quality of service they deliver to us
- Minimize errors/breaches with the aim of having none that result in a financial loss/claim to State Street or the Client
- Review corporate documentation on processes, procedures and controls and evaluate the continuing effectiveness of these and related systems, initiating remedial action as necessary.
- Ensure documentation exists for any client-specific procedures.
- Monitor errors and potential breaches; complete relevant documentation and ensure training needs are identified and relevant training is carried Liaise and assist with audit/internal queries

**What we value**

These skills will help you succeed in this role
- Display a culture of individual ownership of tasks to embed a clear individual sense of accountability in performing the role
- Ensure that the highest level of the Code of Conduct is displayed in your behaviour
- Provide appropriate management information as required to support business unit decision making
- Support the ‘Risk Excellence’ culture within the business
- Adhere to limits of delegation and escalation procedures required by your manager so that you comply with internal policies and external regulations
- Take responsibility for personal development and training.
- Actively participate in appraisal process by completing a self-evaluation and suggesting appropriate development
- Perform other duties as requested

**Education & Preferred Qualifications**
- Bachelor’s Degree in Accounting or financial related discipline and / or work related experience in financial services or fund administration
- 2-4 years worked related experience
- Technical

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