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Client Co-ordinator

3 months ago

Gloucester, United Kingdom Severnside Security Ltd Full time

Are you a highly motivated and organized individual with experience within the fire & security industry looking to move your career into a dynamic buiness? If you're seeking an opportunity to grow professionally while making a difference in the safety and security of others, we have the perfect position for you Our reputable fire and security company is currently seeking a dedicated, enthusiastic & experienced Client Co-ordinator to join our team.
- About Us:_

At Severnside Security, our mission is to compassionately and ambitiously deliver exceptional solutions that positively impact the lives of our customers. We are dedicated to fostering a culture built on teamwork, development, and customer focus, ensuring that we consistently exceed expectations while maintaining the highest standards of integrity and empathy.

Teamwork is at the heart of our success. We believe in the power of collaboration, where diverse perspectives come together to create innovative and superior outcomes. By fostering a supportive and inclusive environment, we encourage our employees to work together, leveraging their unique talents and strengths to achieve shared goals.
- Responsibilities:_

As a Client Co-Ordinator, you will play a vital role in ensuring the smooth operation looking after one of large contracts, including diary scheduling and diary management and contributing to the overall success of our business. Your responsibilities will include, but are not limited to:
**Duties**:

- Perform data entry and maintain accurate records
- Schedule and coordinate service & small work appointments for engineers
- Communicate with clients to confirm appointments and provide updates
- Maintain client & account relationship
- Respond and react within agreed service level agreements

**Skills**:

- Proficient in Microsoft Office Suite, particularly Excel.
- Strong attention to detail and organizational skills
- Excellent communication and customer service skills
- Ability to multitask and prioritize tasks effectively
- Experience using CRM systems beneficial

**Benefits**:

- Opportunities for career growth and professional development.
- Comprehensive benefits package, including bupa, virtual GP, pension
- Supportive and collaborative work environment.
- Being a part of a dynamic and innovative team dedicated to making a positive impact.
- On-site parking

**Job Types**: Full-time, Permanent

**Salary**: From £22,000.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 2 years (required)
- Scheduling: 1 year (required)
- Fire & Security: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person

Expected start date: 01/03/2024