Conferences & Banqueting Assistant

2 weeks ago

Shrewsbury, United Kingdom Focus Hotels Management Full time

**Job Ref**:FOC1207

**Branch**:Mercure Albrighton Hall Hotel Spa

**Location**:Mercure Albrighton Hall Hotel Spa, Shrewsbury

**Salary/Benefits**:Competitive Salary + Tips + Share of gratuities

**Contract type**:Casual

**Hours**:Part Time

**Hours per week**:0-30

**Posted date**:29/04/2024

**Closing date**:06/06/2024

**Who are we**

Mercure Shrewsbury Albrighton Hall Hotel Spa is an 87-bedroom hotel beautifully placed in the Shropshire countryside, with a full leisure club, health spa, meetings and events to compliment the hotels oak room restaurant and 1630 bar.

A 4* hotel, perfectly situated for business and leisure, sat within 15 acres of gardens and woodland.

**Role Responsibilities**
- Passionate about hospitality, food, beverage, customer service a professional, guest-centric, enthusiastic individual with bags of personality to work in our food beverage departments.
- Flexible in approach to both work and hours of work and a willingness to train and learn new skills.
- Provide prompt service and actively seek opportunities to drive guest satisfaction
- Ensure that you are fully aware of any relevant feedback from either guests or other departments
- Escalate any guest feedback quickly
- Respond to guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction, as needed
- Setting up Closing down functions, including meetings, conferences, weddings events.
- Working behind a bar.
- Keeping to a timetable, you should be organised as some functions can run to a strict timetable.

**Key Requirements**
- Previous experience of working within hospitality or customer service is ideal but not required
- Excellent interpersonal and communication skills
- Commitment to delivering a high level of customer service
- Ability to work in a fast paced environment
- Excellent grooming standards
- Ability to move and carry tables chairs.
- Able to work within a team and on your own.

**Benefits**

Enjoy various company’s benefits including;
- Meals on duty
- Full leisure club access
- Share of tips gratuities
- Bonus breaks
- Loyalty schemes and reward programs both national and international
- Excellent on-going support, training and development
- Stakeholder Pension entitlement
- Discounted hotel room rates for you, your friends and family

Mercure Albrighton Hall Hotel Spa is an 87 bedroom hotel beautifully placed in the Shropshire countryside, with a full leisure club, health spa, meetings and events to compliment the hotels oak room restaurant and 1630 bar.
A 4* hotel, perfectly situated for business and leisure, sat within 15 acres of gardens and woodland. Excellent service, quality foods and beverages and an overwhelming sense of teamwork are key to our success.

Mercure Shrewsbury Albrighton Hotel Spa is managed under franchise by Focus Hotels Management Group.

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