Customer Service Executive

3 weeks ago


Southampton, United Kingdom CONNECTED L GROUP Full time

Are you passionate about providing exceptional service and resolving customer inquiries? Join our team as a Customer Service Executive and become a vital part of our commitment to delivering outstanding customer experiences.

**Duties**:

- Provide exceptional customer service and support to clients
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Upsell products and services to customers when appropriate
- Communicate effectively with customers to understand their needs and provide appropriate solutions
- Analyze customer accounts and provide accurate information and assistance
- Perform data entry tasks to update customer records and maintain accurate documentation

**Qualifications**:

- Strong communication skills, both verbal and written
- Excellent phone etiquette and active listening skills
- Ability to analyze customer needs and provide appropriate solutions
- Proficient in data entry with a high level of accuracy

**Job Types**: Full-time, Permanent

**Salary**: From £23,887.26 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to Commute:

- Southampton (preferred)

Work Location: In person

Application deadline: 26/02/2024



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