Key Account Manager

6 days ago

London, United Kingdom Freight Personnel Full time

An exciting KEY ACCOUNT MANAGER'S ROLE has arisen to work for one of the expanding express parcel carrier companies in the UK. The role will be based in the LONDON and HOME COUNTIES area covering HEATHROW, NORTH LONDON, HARLOW and LUTON area mainly managingthe depots TOP 30 - 40 accounts worth 5-6 million, but also supporting the management of the rest of the customer base at these sites.
Overall Purpose of Role
To ensure that the allotted major customer base exceeds revenue budget by:

- Ensuring retention and development of the allotted major customer base
- Working with senior reports to create added value in the customer experience
- Working with CS Managers/Supervisors within the allotted region to maximise retention levels and identify business development opportunities
- Building close and effective relationships with a network of contacts within the allotted major customers
- Developing a good working relationship with all departments
Main Responsibilities:

- Create a sustainable network of contacts and key individuals within their existing customers, while identifying suitable market growth
- Work with the respective Regional Director, Regional Sales Manager and General Manager to develop short, medium and long term strategies to deliver retention levels within the existing customer base
- Work with the Commercial Team to deliver effective tender responses to specific customer opportunities where necessary
- To manage customer relationships relevant to their region, by engaging in personal ownership of the largest customers with the support of the Regional Sales Manager/General Manager
- To effectively qualify all customers' needs, understand those needs and sell against them appropriately
- To demonstrate strong knowledge of the companies product portfolio and all associated features and benefits and to tailor those benefits to the needs of the customer
- Track performance of accounts, opportunity and scope to build and maintain customer relations
- Submit accurate and timely reports
- Attend all regional team meetings and contribute on own individual performance and prepare for manager review meetings
Knowledge, Skills and Experience
- Extensive experience within either the industry or Retail, FMCG sector
- Excellent presentation and communication skills
- Problem solving abilities; able to facilitate discussions
- Able to travel within the Region and able to work with the minimum of supervision
Measures:

- Achievement of revenue and P&L budgets within their respective region
- Revenue growth within their personal customer base
- Retention of all customers within their customer base
- Profile Reviews all up to date within their personal customer base
- Overdue debt within their own customer base is managed within agreed "threshold" limits
Personal Specifications:

- Results driven, self-confident individual with an ability to empathise with customers at all levels
- Able to work both alone and as part of a team
- Consistent drive and energy, positive attitude
- Flexible and dynamic work ethic
SALARY £35,000 with a CAR or CAR ALLOWANCE, £4,500 Bonus and 25 Days Holiday

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