Fraud Investigator

1 month ago


Oxford, United Kingdom BRELLIS RECRUITMENT LIMITED Full time

**Online Fraud Investigator**

Global recognised brand seeking a Fraud Investigator to validate new supplier sign-ups and provide support to customers who contact the client regarding trust and safety issues.

This position is an outstanding opportunity for a smart, energetic, responsible, self-motivated person who excels in customer support and attention to detail.

Temp to perm position, hybrid working with one or two days in their outstanding offices in Oxford. 9 - 5.30 Monday to Friday and one weekend in three (2 days off that week). £13 per hour

Key responsibilities:

- The primary responsibility for the role will be assisting with validation checks of suppliers so they can advertise and book with the client
- Assist in validation checks for new suppliers and booking travellers:

- Investigate suppliers and bookings using the information provided by the customer
- Analyse information and make conclusions in an efficient manner about the legitimacy of the supplier/booking
- Make justifiable decisions in regards to evidence found and relating this to how we can proceed with new customers
- Understand and meet targets supplied so that we meet all our customers' needs as efficiently as possible
- Have the insight to provide new ideas which would improve and add to the current processes that we use in the Trust and Safety Team

Provide customer support:

- Resolve issues that arise from validation checks and provide clear and concise feedback to the customer
- Handle any issues associated with the misuse of a customer's account that would affect customers
- Investigate existing suppliers for suspicious or fraudulent behaviour
- Evaluate the risk that an existing customer would pose to the company
- Use in-house tools to recognize the increased threat of an existing account and act upon that information in an efficient manner

Attributes required within the Trust and Safety Team:

- Exceptional attention for detail & high-quality research skills
- Active interest in the internet fraud world and a keen desire to learn new skills
- Problem solving skills with the willingness to take ownership and resolve issues
- Ability to listen and communicate well with an excellent telephone manner
- Excellent written skills with proper grammar usage and thorough, yet concise verbiage
- Good time management and self-organization
- Ability to keep calm under pressure
- Desire satisfaction from making a difference, exceeding customer expectations, and a willingness to go the extra mile
- Being an open and honest team player
- Desire to thrive in a hardworking team
- Ability to challenge ideas and ask questions
- Demonstrate pro-activity and responsibility
- Must be able to work one in three weekends
- Prior experience within a Customer Service role is desirable
- Experience in a research environment is advantageous
- Must be confident in using a PC
- Prior experience with Microsoft Office Software within a Customer Service role is desirable
- Fluent in a second language (Spanish, French, Portuguese, German, Italian, Japanese, Chinese etc.) is desirable but not compulsory
- Experience with banks, credit card companies, casinos, tech background

INDG


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