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Call Centre Agent

1 month ago

Cannock, United Kingdom Indeed Flex Full time

**Note**: This job is for Indeed Flex, but will take place at a client's worksite.

**Indeed Flex are hiring Call Centre Agents in Cannock**

Join Indeed Flex, today.

We’re Indeed Flex, and we provide job seekers with the fastest way to find temporary work that fits their lifestyles, giving you the choice over where, when and how you work.

We are currently recruiting for a team of Call Centre Agents in **Cannock**. The purpose of this role is to respond professionally and efficiently to all customer enquiries, whilst ensuring 100% customer satisfaction with regards to calls, cases, service and invoice queries.

There are some great **on-site perks** offered by this client including a free on-site gym, free tea, coffee and water available daily, desk yoga and other activities, a prayer room, and parking is also available.

Training will be provided for this role, however **Call Centre experience is essential.**

Salary**:£10.57 per hour (plus holiday pay)**
Holiday pay**:Accrued at 12.07%**

Shifts: Full-Time, Monday to Friday - 8.30am - 5.00pm** (You must be able to commit to one month of Full-Time work, on-site in Cannock, for this role)
**Role responsibilities**:

- Providing a professional and timely response to all customer enquiries ensuring an efficient, effective and recorded log of communication history and resolutions.
- Being the initial point of contact for all customer contacts to provide a resolution in line with the agreed KPI.
- Build strong relationships with internal and external customers across all business lines and functions.
- Complete administrative tasks: logging queries, booking waste collections, sending welcome packs, customer hub registrations and user support, acceptance of waste transfer notes and any other ad hoc administrative duties.
- Conducting customer reviews for feedback to ensure satisfaction with service.
- Adhere to GDPR legislation with regard to the processing of personal and confidential information.

**Why join Indeed Flex?**
- Access to a fast-growing community of like-minded Flexers.
- Competitive pay and Holiday pay (accrued at a rate of 12.07%)
- Free insurance, including coverage for accidents/injuries*
- Bereavement leave and family leave*
- Access to a digital GP, physio, and 24/7 mental health support*
- 24/7 advice line, for financial support and more*
- Savings on food, fuel, technology, and more with dozens of deals and discounts across top brands*
- Benefits available after 20 lifetime shifts with Indeed Flex and 10 shifts per month after that, through our partner, Collective.

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