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Customer Service Advisor

4 months ago

Bellshill, United Kingdom Equans Full time

**Domain**: Support Services/Customer Services and Administration

**Job type**: Standard

**Schedule**: Part-time

EQUANS are recruiting for a Customer Service Advisor to be based in Bellshill, ML4 3NJ. This is a permanent, part time position working 20 hour per week. On offer is a salary of £12,854 per annum.

Working hours are Tuesday, Wednesday, Friday, Saturday, Sunday 7pm till 11pm

EQUANS are recruiting for the newly established Facilities Helpdesk based in Bellshill. We are excited to be recruiting for our expanding Helpdesk due to growing demand. Would you like to be part of a new growing venture? Are you motivated and enthusiastic? Come and join our exceptional Team.

What will you deliver?

Answer calls for a growing multi contract fast paced Helpdesk
Live Call logging on Internal CAFM system
Assigning and dispatching to various resources via multiple channels
Issue reports to Internal and external clients/Customers using in-house system
Pro-Actively Monitor and Chase work Orders to completion within the required SLA

What can we offer you?

24/7 Employee Assistance Program and access to mental wellbeing app
Employee discount shopping schemes on major brands and retailers
Gym membership discounts
Cycle to work scheme
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes

Who are we looking for?

Previous experience in a Helpdesk or Customer Service/Contact Centre environment
Good Customer Service Skills
Experience in working in a fast-paced environment
Experience with Microsoft packages

This role includes a DS Basic check therefore ability to pass is essential

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services - with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

Equans is a Bouygues group company.

What’s next?

**Code**: CUSENG

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.

For this role, you must have evidence of the right to work in the UK. Unfortunately we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.

**Job location**: Bellshill North Lanarkshire United Kingdom

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