Connections Policy and Change Officer

1 week ago

Warwick, United Kingdom National Grid Full time

**About Us**

The Electricity System Operator (ESO) ensures that Great Britain’s electricity is transported safely and efficiently from where it is produced to where it is consumed, balancing supply and demand in real time, and planning the future system over decades. We don’t generate or sell energy - we join the dots to get energy from A to B. From making a cup of tea in the morning, to keeping the lights on in hospitals, the electricity system we manage puts power in the hands of people. Without it, the world as we know it would grind to a halt.

As a separate company within the National Grid Group, we work with our customers and stakeholders to shape the future of the electricity system, driving towards net-zero carbon emissions and getting the best outcomes for consumers.

The world of energy is changing beyond recognition and the changes happening in Great Britain’s electricity system make it one of the most advanced in the world. Working at National Grid ESO, you won’t just be touching the lives of almost everyone in GB - you’ll be shaping the way we use and consume energy for generations to come.

**Our Values and Principles**

At National Grid ESO, through listening to what our customers need, every day we do the right thing and find a better way.

As a National Grid ESO employee, you’ll treat our customers as a priority, taking time to listen and work with them to help give them the best experience we possibly can. You’ll need to be proactive and flexible in your approach and continually look for ways to exceed their expectations - sometimes in unexpected and helpful ways. You’ll provide accessible information when our customers need it and make things simple by using your expertise to guide them. Above all, you’ll follow through on your promises to deliver value, drive efficiency and give them a great customer experience.

We offer inclusion and diversity training for everyone here at National Grid ESO, with a view to building an inclusive working environment and developing all our employees. Training opportunities range from unconscious bias and reverse mentoring to targeted training initiatives which are tailored to support our diverse and innovative work force.

**About the Role**

You will act as a primary point of contact to develop, champion and implement electricity code changes that will impact the Customer Connections Team. You will be responsible for managing relationships with key internal and external stakeholders including industry groups, understanding challenges within the industry to drive changes and improvement to Policies, Codes and Legislation which impact the Customer Connections Team. Whilst anchored in Midlands, the role is 100% hybrid.

**Key Accountabilities**
- Main point of contact within the Customer Connections Team for Industry code changes.
- Main representative for the Connections Team at internal and external working groups (e.g. Code Panels / Workgroups).
- Support with specific code changes related to governance and represent National Grid ESO at industry code governance meetings.
- Manage customer queries in relation to code changes to the Customer Connections Team.
- Engage with the external Transmission Owners (the companies who build and own the assets) and internal ESO colleagues throughout the code change process.
- Engage with external stakeholders and Customers to enable further understanding of expectations and requirements to support with code changes.
- Develop and implement improvements in both internal and external code processes to deliver the most valuable service for our stakeholders.

**About You**
- Knowledge of industry code governance (desirable).
- Knowledge of the Connections process (desirable).
- Knowledge of the GB electricity and gas markets and regulatory frameworks.
- Strong communication, organisational & stakeholder management skills.
- Excellent time management skills, including the ability to successfully manage multiple activities and issues to set deadlines, including excellent administrative skills.
- Process driven; the ability to deliver high quality work under pressure, on time, following the governance processes that the team must adhere to.

**Qualifications**
- Any educational background welcomed. Experience is most important for this role.

**What You'll Get**

A competitive salary between £40,000 - £50,000 dependent on experience.

As well as your base salary, you will receive a bonus dependent on company and personal performance, and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%.

You will also have access to a number of flexible benefits such as a share incentive plan, a salary sacrifice technology scheme, support via the employee assistance line and matched charity giving to name a few.

As part of our hybrid and flexible working approach, this role offers a mix of office working in Warwick and home working. This Pol

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